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Member
Posts: 3
Registered: ‎07-18-2013
Message 1 of 6 (101 Views)

Creative Suite Ultimate 2013, All things failed to install

101 Views, 5 Replies
07-18-2013 03:13 PM

So, I went to boot up 3ds max a few days ago to attempt to do some modeling, however, it was saying that it had an Error 20, apparently my Antivirus deleted FLEXnet. So I uninstalled all Autodesk software, and went to reinstall it, in hopes it would reinstate FLEXnet. 

Half way through the install, The installer crashed. 

Now NOTHING will install, and seeing the money that was paid for these products, I would very much like to actually USE the products. 

Thank you in advance. 

Product Support
Soyoung.H
Posts: 63
Registered: ‎12-22-2010
Message 2 of 6 (83 Views)

Re: Creative Suite Ultimate 2013, All things failed to install

07-18-2013 07:44 PM in reply to: csmgiw

Please check the links talking about how to clean uninstall Autodesk' product.

Recommended uninstall and reinstall procedures

http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=10243968&linkID=9240617&siteID=123112

 

If you can't remove then completely, you can use Microsoft Fix it.

How to manually uninstall the product using Microsoft Fix it

http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=21891972&linkID=9240617&siteID=123112

 

When you try to reinstallation, please keep in mind this

- If you have full acess/privilege as an administrator

- You can avoid Anti-virus program disrupted in safe mode

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2893432&linkID=9240617

 



Soyoung.H
Member
Posts: 3
Registered: ‎07-18-2013
Message 3 of 6 (81 Views)

Re: Creative Suite Ultimate 2013, All things failed to install

07-18-2013 08:02 PM in reply to: csmgiw

I did a full clean uninstall, it's a matter of, it gets to a certain point, whilst running in admin mode, then just stops, it stopped at that point for a good 4 hours today, refused to install. I should note, I am running Windows 7, 64 bit.

Nothing installs at All, 3ds Max, Maya, or anything as part of the Suite. 

Product Support
Soyoung.H
Posts: 63
Registered: ‎12-22-2010
Message 4 of 6 (77 Views)

Re: Creative Suite Ultimate 2013, All things failed to install

07-18-2013 08:09 PM in reply to: csmgiw

Clean uninstallation is just a prep.

Try install in safe mode. It will prevent from obstructions.



Soyoung.H
Member
Posts: 3
Registered: ‎07-18-2013
Message 5 of 6 (69 Views)

Re: Creative Suite Ultimate 2013, All things failed to install

07-18-2013 09:10 PM in reply to: csmgiw

I attempted to install in Safe Mode, however it told me all had failed, A little Red X next to each program was displayed on a sort of splash screen. It yeiled far less results than a normal mode attempt did. 

Product Support
Soyoung.H
Posts: 63
Registered: ‎12-22-2010
Message 6 of 6 (59 Views)

Re: Creative Suite Ultimate 2013, All things failed to install

07-18-2013 10:19 PM in reply to: csmgiw

Did you follow the guideline from above link??

Clean installation on Windows® XP or Vista

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2893432&linkID=9240617

 

4. Click the Services tab and select the Windows Installer check box.



Soyoung.H

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