Installation & Licensing

Reply
New Member
Posts: 2
Registered: ‎09-10-2012
Message 1 of 3 (124 Views)

Cannot rid computer of incorrect serial key

124 Views, 2 Replies
09-10-2012 03:30 PM

I was reinstalling my copy of max 9 after an OS re install, and mis entered the product key, which it accepts up until activation. Upon realizing my mistake I reinstall Max to start from scratch, however it skips the step of entering the product key, and has retained the mis entered key I mistakenly entered. I assume there is a file somewhere that it is reading this from, but I can't figure it out for the life of me. Even after an uninstall and removing all files associated with Max, when I reinstall it still shows the wrong key I entered. How can I change that or delete the file where that information is being retained? Thank you so much for your help!

*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 2 of 3 (114 Views)

Re: Cannot rid computer of incorrect serial key

09-11-2012 07:36 AM in reply to: NOTS

Did you also clear the registry?


For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
Posts: 2
Registered: ‎09-10-2012
Message 3 of 3 (105 Views)

Re: Cannot rid computer of incorrect serial key

09-12-2012 08:14 AM in reply to: TravisNave

I really appreciate the response. I hadn't, however I followed the steps in the link you provided and the problem is persisting. I cannot imagine where that key is being retained. Short of re installing my OS, which is absolute last resort, is there any where else that information might be hiding?

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you interested in helping shape the Autodesk Community?
We’re looking at a few different ways to improve the “All Forums” landing page and need your feedback! If interested, please take a few minutes to fill out the following Usability Study. Thank you for your time!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube