I was reinstalling my copy of max 9 after an OS re install, and mis entered the product key, which it accepts up until activation. Upon realizing my mistake I reinstall Max to start from scratch, however it skips the step of entering the product key, and has retained the mis entered key I mistakenly entered. I assume there is a file somewhere that it is reading this from, but I can't figure it out for the life of me. Even after an uninstall and removing all files associated with Max, when I reinstall it still shows the wrong key I entered. How can I change that or delete the file where that information is being retained? Thank you so much for your help!
Did you also clear the registry?
For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:
I really appreciate the response. I hadn't, however I followed the steps in the link you provided and the problem is persisting. I cannot imagine where that key is being retained. Short of re installing my OS, which is absolute last resort, is there any where else that information might be hiding?
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