Installation & Licensing

New Member
Posts: 2
Registered: ‎09-10-2012
Message 1 of 3 (124 Views)

Cannot rid computer of incorrect serial key

124 Views, 2 Replies
09-10-2012 03:30 PM

I was reinstalling my copy of max 9 after an OS re install, and mis entered the product key, which it accepts up until activation. Upon realizing my mistake I reinstall Max to start from scratch, however it skips the step of entering the product key, and has retained the mis entered key I mistakenly entered. I assume there is a file somewhere that it is reading this from, but I can't figure it out for the life of me. Even after an uninstall and removing all files associated with Max, when I reinstall it still shows the wrong key I entered. How can I change that or delete the file where that information is being retained? Thank you so much for your help!

*Expert Elite*
Posts: 9,596
Registered: ‎01-14-2005
Message 2 of 3 (114 Views)

Re: Cannot rid computer of incorrect serial key

09-11-2012 07:36 AM in reply to: NOTS

Did you also clear the registry?

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
Posts: 2
Registered: ‎09-10-2012
Message 3 of 3 (105 Views)

Re: Cannot rid computer of incorrect serial key

09-12-2012 08:14 AM in reply to: TravisNave

I really appreciate the response. I hadn't, however I followed the steps in the link you provided and the problem is persisting. I cannot imagine where that key is being retained. Short of re installing my OS, which is absolute last resort, is there any where else that information might be hiding?

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