Installation & Licensing

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Employee
Posts: 113
Registered: ‎08-10-2008
Message 11 of 20 (1,035 Views)

Re: Cannot Activate Inventor 2012

10-09-2011 06:40 PM in reply to: phreaker

Hello phreaker,

 

Could you please email me to let me know which email account you inputed when sending the CER report to us?

My email address is: Helen.ChenATAutodeskDOTcom

 

Thank you. 

 

Regards,

Helen

Member
phreaker
Posts: 5
Registered: ‎10-05-2011
Message 12 of 20 (1,034 Views)

Re: Cannot Activate Inventor 2012

10-09-2011 06:58 PM in reply to: HelenChen-Autodesk

Email sent,

please let me know if you did not get it.

 

will continue to post updates here as to assist other with this matter,

Employee
Posts: 113
Registered: ‎08-10-2008
Message 13 of 20 (1,010 Views)

Re: Cannot Activate Inventor 2012

10-10-2011 04:08 AM in reply to: phreaker

Hello phreaker,

 
Could you please try below steps to see whether can resolve your problem?

 

  1. Uninstall Inventor 2012
  2. Delete the below files from your XP 64bit OS, you can find them under: C:\Documents and Settings\All Users\Application Data\Autodesk\AdLM
  • CascadeInfo.cas
  • ProductInformation.pit

Please note the folder “Application Data” is a hidden folder in OS, please change OS to show the hidden files and folders firstly.

 

3. Uninstall .Net Framework 3.5 SP1 from your machine from Control Panel->Add/Remove Program

4. Install .Net Framework 3.5 SP1 from the installation package under 3rdParty\NET\35SP1

5. Install Inventor 2012

 

Thank you very much for your assistant and patient.

I am sorry for any inconvenience.

 

Regards,

Helen

Member
kcg231286
Posts: 3
Registered: ‎10-20-2011
Message 14 of 20 (950 Views)

Re: Cannot Activate Inventor 2012

10-20-2011 02:33 PM in reply to: HelenChen-Autodesk
inventor 2012 not started. have installed the downloaded fre version but it does not start. i have sent the error reports. also while activation it asks for product request code, but i got the seriel no and key only
Member
phreaker
Posts: 5
Registered: ‎10-05-2011
Message 15 of 20 (942 Views)

Re: Cannot Activate Inventor 2012

10-20-2011 03:33 PM in reply to: HelenChen-Autodesk

Ok just a heads up,

 

my problem ended up being caused by my all users folder being named different,

in my case my allusers folder was named "all users.windows"

so those users with dual boot or an upgraded OS would run into problems...

 

so i am all sorted as i ended up have to format and reinstall windows  but just wanted to fill users in on what my problem was.

Employee
Posts: 113
Registered: ‎08-10-2008
Message 16 of 20 (936 Views)

Re: Cannot Activate Inventor 2012

10-20-2011 07:40 PM in reply to: phreaker

Thank phreaker's update very much. :smileyhappy:

 

Hello all,

 

In order to help you resolve the issue, here is more information for your reference.

 

Whether your reinstall your OS but without format the system harddisk?

Please check whether you have below 2 folders in your OS:

 

  • C:\Documents and Settings\All Users
  • C:\Documents and Settings\All Users.windows

 

And whether the AdLM folder is happened to be installed in:

  • C:\Documents and Settings\All Users\Application Data\Autodesk\AdLM

 

 

 

For your reference, please check out below 2 posts I googled from Internet:

http://www.techsupportforum.com/forums/f10/quick-question-about-all-users-windows-369826.html

http://www.pcreview.co.uk/forums/allusers-windows-t377813.html

 

Regards,

Helen

 

Edited by
Discussion_Admin

Member
kcg231286
Posts: 3
Registered: ‎10-20-2011
Message 17 of 20 (923 Views)

Cannot Activate Inventor 2012

10-21-2011 02:34 AM in reply to: iechaurr

i have downloaded free version of inventor 2012 and installed. but it not yet stated. it gives error msg as failed to send SERIALNUM. i sent error reports but no useful response from autodesk. anybody got solved this solution?

Employee
Posts: 113
Registered: ‎08-10-2008
Message 18 of 20 (918 Views)

Re: Cannot Activate Inventor 2012

10-21-2011 02:46 AM in reply to: kcg231286

Hello kcg231286,

 

Are you using XP 64 OS? Could you please read the previous post I sent to see whether you have All Users.windows folder as well?

 

Regards,

Helen

Member
kcg231286
Posts: 3
Registered: ‎10-20-2011
Message 19 of 20 (907 Views)

Re: Cannot Activate Inventor 2012

10-21-2011 06:25 AM in reply to: HelenChen-Autodesk

i have hp pavilion dv6 1319tx model laptop, windows 7 32bit OS. single boot.

Employee
Posts: 113
Registered: ‎08-10-2008
Message 20 of 20 (835 Views)

Re: Cannot Activate Inventor 2012

10-24-2011 08:13 PM in reply to: kcg231286

Hello kcg231286,

 

Could you please check whether there is AdWindows.dll from the Bin folder of Inventor installation path?

If there is, what's the version of that file?

 

Thank you.

 

Regards,

Helen

 

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