I am a student and I just downloaded Autodesk Inventor Professional 2012 and installed it in my macbook using Parallels Desktop 5. The previous versions i had had, worked well in my virtual machine (im using Windows XP) till this one. Once the installation was finished, a window popped up saying the software was successfully installed, with a FINISH button on the bottom right corner. I clicked the finish button and try to run Inventor by clicking the tab on my desktop to open it, and a message came up saying:
"An Autodesk product failed to send the required value for SERIALNUM. The error report sent to Autodesk may be incomplete."
This message keeps popping out each time i try to run the software. I tried the repair install and didn't work. I sent the error report and the answer i got is that i need to activate the software, but in order to do so i need the Product Request Code which I do not have and I cannot start the product to get it because it has not been activated. So I am at a loss. Any help would be greatly appreciated.
Thank you very much!
Please try a clean install and run in diagnostics mode to isolate any 3rd party security issues.
Thank you for your help! I did what you said but it didn't work. Though Inventor Fusion, that comes with Inventor Professional as an optional software was successfully installed, and runs ok. But I'm still getting the same error 5 seconds after running the software from the desktop icon.
Please try as a different admin user in windows to install.
if it fails, please send us the log files. (from %temp% folder)
I am having this exact problem. I downloaded the 30 day trial version and everytime that I open Inventor, I get the same warning for SERIALNUM and Inventor crashes. Is there a fix for this? I have tried installing in "safe mode" for XP as stated above and also tried installing as an adminsitrator, but I still get the same error.
Hello iechaurr and tirwin,
If you still meet this issue till now, could you please send the Customer Error Report to Autodesk with your email address and post the Report ID here for us to investigate?
Could you please try to uninstall Net 3.5 from Add/Remove programs and re-install it from the media - [Media]\3rdParty\NET\35SP1\wcu\dotNetFramework folder, to see whether it can resolve your problem?
Hope this helps.
I too am having this issue on 2 brand new workstations, I have submitted two error reports, please msg me for the email they were atached too.
'are we any closer to a fix on this? I figure it has to be with registry or a config file as i have tried pretty much everything else...
Could you please patch Autodesk Inventor 2012 Service Pack 1 firstly and try to activate it again to see whether still meet this problem?
You can find the SP1 from:
Please email me to let me know which email account you inputed when sending the CER report to us.
My email address is: Helen.ChenATAutodeskDOTcom
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