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Member
Posts: 5
Registered: ‎07-10-2013
Message 1 of 12 (7,010 Views)

Can't install 3ds max 2014 or 2013 w/ error message

7010 Views, 11 Replies
07-10-2013 11:42 AM

So, I've been fighting with this installation for days now.  I am trying to install 3ds max as a trial to ensure that it runs, and I can not get it installed.

 

There are twelve steps in the installation (descending from 12 when you begin).  It gets down to step 7 (when it will begin installing the actual program), and then begins to ascend again to 12, rolling back everything that had succeeded.

 

In the installation log, here is the message I received:

 

2013/7/10:15:29:42    nick    NICK-PC    Installing Autodesk® Material Library 2014 - Medium Resolution Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/7/10:15:30:25    nick    NICK-PC    Install    Autodesk® Material Library 2014 - Medium Resolution Library    Succeeded    
2013/7/10:15:30:25    nick    NICK-PC    Download    Play    MAX    http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/MAX.tar.l...
2013/7/10:15:34:49    nick    NICK-PC    Download    Complete    MAX    http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/MAX.tar.l...
2013/7/10:15:34:51    nick    NICK-PC    Installing Autodesk® 3ds Max 2014:  TRANSFORMS="C:\Users\nick\AppData\Local\Temp\_AIB9B3.tmp\x64\max\3dsMax2014-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2014\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/7/10:15:35:30    nick    NICK-PC    Install    Autodesk® 3ds Max 2014    Failed    Installation aborted, Result=1603
2013/7/10:15:35:46    nick    NICK-PC    Rollback    Autodesk® Material Library 2014 - Medium Resolution Library    Succeeded    
2013/7/10:15:35:59    nick    NICK-PC    Rollback    Autodesk® Material Library 2014 - Base Image Library    Succeeded    
2013/7/10:15:36:38    nick    NICK-PC    Rollback    Autodesk® Material Library 2014    Succeeded    
2013/7/10:15:36:39    nick    NICK-PC    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619

 

------------------------------

 

Between my attempts I have removed Autodesk keys from the register, uninstalled anything by autodesk, cleared me %temp% folder, cleared program data\autodesk and cleared user\nick\appdata\local\autodesk and \roaming\autodesk

 

So There should be no remaining files, I cannot figure this out and I am sitting here ripping my hair out, I hope someone can help me.

*Expert Elite*
TravisNave
Posts: 9,520
Registered: ‎01-14-2005
Message 2 of 12 (7,000 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

07-10-2013 12:21 PM in reply to: nickgermaine

It's hard to say from that log why the program is failing.  There should be a larger installation log in your %TEMP% folder that may shed some additional information.

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Member
Posts: 5
Registered: ‎07-10-2013
Message 3 of 12 (6,991 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

07-10-2013 02:22 PM in reply to: TravisNave

Yes, and it is huge so I'm not sure what would be useful from that.

 

This seems worrysome:

SOFTWARE RESTRICTION POLICY: C:\Autodesk\WI\Autodesk 3ds Max 2014\x64\max\3dsMax2014.msi is not digitally signed

 

APPCOMPAT: looking for appcompat database entry with ProductCode '{52B37EC7-D836-0409-0064-3C24BCED2010}'.
APPCOMPAT: no matching ProductCode found in database.

 


SOFTWARE RESTRICTION POLICY: C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\x64\max\3dsMax2014-standalone.mst is not digitally signed
SOFTWARE RESTRICTION POLICY: C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\x64\max\3dsMax2014-standalone.mst is permitted to run at the 'unrestricted' authorization level

 

What else should I be looking for?  This is seriously driving me nuts.

Member
Posts: 5
Registered: ‎07-10-2013
Message 4 of 12 (6,989 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

07-10-2013 02:28 PM in reply to: nickgermaine

I'm about to copy the tail end of the installation log, maybe this will hold useful information:

 

Property(S): MsiLogFileLocation = C:\Users\NickG\AppData\Local\Temp\3dsMaxInstall64.log
Property(S): ADSK_LAUNCH_MODE = STANDALONE
Property(S): ADLM_EULA_COUNTRY = US
Property(S): ACADLICENSETYPE = Stand-Alone License
Property(S): ADLM_LICENSE_TYPE = #2
Property(S): SETUP_PACKAGENAME = Autodesk 3ds Max 2014
Property(S): SETUP_PACKAGECODE = {8E850B3E-B21A-4780-0064-7CCB73BD8B3B}
Property(S): SETUP_PRODUCTDEPENDENCIES = Internet Explorer 7,SSE2 Support Check,Microsoft Visual C++ 2005 Redistributable (x86),Microsoft Visual C++ 2005 Redistributable (x64),Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2008 SP1 Redistributable (x64),Microsoft Visual C++ 2010 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x64),.NET Framework Runtime 4.0,.NET Framework Runtime 4.0 KB2468871,.NET Framework Runtime 3.5 SP1,DirectX® Runtime,{FF59CB23-1800-4047-B40C-E20AE7051491},{644F9B19-A462-499C-BF4D-300ABC2A28B1},{51BF3210-B825-4092-8E0D-66D689916E02},{A0633D4E-5AF2-4E3E-A70A-FE9C2BD8A958},;{7491836B-659E-47DD-ABBF-F875AD48FD10},;{5AAB972C-FF31-4B01-8445-50C42860EC02},{644F9B19-A462-499C-BF4D-300ABC2A28B1},{51BF3210-B825-4092-8E0D-66D689916E02},{A0633D4E-5AF2-4E3E-A70A-FE9C2BD8A958},Autodesk® Backburner 2014,{8FC7C2B2-0F64-4B35-AA3D-2B051D009243},{009751C6-22D7-4548-A313-AD48FA57076F},{0BB716E0-1400-0610-0000-097DC2F354DF},{E8814D63-BB76-4C89-A25E-264ECF11D00D},{7491836B-659E-47DD-ABBF-F875AD48FD10},;
Property(S): PackageCode = {0A8A3F6D-5928-49EE-9EEC-DBFC477B4303}
Property(S): TRANSFORMS = C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\x64\max\3dsMax2014-standalone.mst
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ADSK_EULA_STATUS = #1
Property(S): ADSK_SOURCE_ROOT = C:\Autodesk\WI\Autodesk 3ds Max 2014
Property(S): REBOOT = ReallySuppress
Property(S): ADSK_SETUP_EXE = 1
Property(S): CURRENTDIRECTORY = C:\Users\NickG\AppData\Local\Temp\_AI3B15.tmp\Setup
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 1120
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 405
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): MsiNTSuitePersonal = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): AppDataFolder = C:\Users\NickG\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\NickG\Favorites\
Property(S): NetHoodFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PrintHoodFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\NickG\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): LocalAppDataFolder = C:\Users\NickG\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\NickG\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 16
Property(S): Msix64 = 16
Property(S): Intel = 16
Property(S): PhysicalMemory = 2811
Property(S): VirtualMemory = 5190
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = NickG
Property(S): UserSID = S-1-5-21-2222044800-3831731684-518057094-1005
Property(S): UserLanguageID = 1033
Property(S): ComputerName = NICK-PC
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 18:04:17
Property(S): MsiNetAssemblySupport = 4.0.30319.17929
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = nick
Property(S): DATABASE = C:\Windows\Installer\4c6089f.msi
Property(S): OriginalDatabase = C:\Autodesk\WI\Autodesk 3ds Max 2014\x64\max\3dsMax2014.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\Autodesk\WI\Autodesk 3ds Max 2014\x64\max\
Property(S): SourcedirProduct = {52B37EC7-D836-0409-0064-3C24BCED2010}
Property(S): MR_PORT_OK = 1
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 1708
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2205 2:  3: Error
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2205 2:  3: Error
MSI (s) (1C:44) [18:04:17:347]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (1C:44) [18:04:17:347]: Product: Autodesk 3ds Max 2014 -- Installation failed.

MSI (s) (1C:44) [18:04:17:348]: Windows Installer installed the product. Product Name: Autodesk 3ds Max 2014. Product Version: 16.0.420.0. Product Language: 1033. Manufacturer: Autodesk. Installation success or error status: 1603.

MSI (s) (1C:44) [18:04:17:354]: Attempting to delete file C:\Windows\Installer\4c608a0.mst
MSI (s) (1C:44) [18:04:17:354]: Unable to delete the file. LastError = 32
MSI (s) (1C:44) [18:04:17:389]: Deferring clean up of packages/files, if any exist
MSI (s) (1C:44) [18:04:17:389]: Attempting to delete file C:\Windows\Installer\4c608a0.mst
MSI (s) (1C:44) [18:04:17:389]: MainEngineThread is returning 1603
MSI (s) (1C:60) [18:04:17:389]: No System Restore sequence number for this installation.
=== Logging stopped: 7/10/2013  18:04:17 ===
MSI (s) (1C:60) [18:04:17:391]: User policy value 'DisableRollback' is 0
MSI (s) (1C:60) [18:04:17:391]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:60) [18:04:17:391]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (1C:60) [18:04:17:394]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (1C:60) [18:04:17:394]: Restoring environment variables
MSI (s) (1C:60) [18:04:17:395]: Destroying RemoteAPI object.
MSI (s) (1C:78) [18:04:17:395]: Custom Action Manager thread ending.
MSI (c) (60:38) [18:04:17:400]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (60:38) [18:04:17:401]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/10/2013  18:04:17 ===

Member
Posts: 3
Registered: ‎08-13-2013
Message 5 of 12 (6,677 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

08-14-2013 05:13 AM in reply to: nickgermaine

I have EXACTLY the same problem! you didnt happen to fix it did you, im going mental here!!!

 

thanks!

*Expert Elite*
TravisNave
Posts: 9,520
Registered: ‎01-14-2005
Message 6 of 12 (6,667 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

08-14-2013 07:36 AM in reply to: ryan_jones_02
It'll help to see the whole log. Zip it if necessary.
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Member
Posts: 5
Registered: ‎07-10-2013
Message 7 of 12 (6,661 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

08-14-2013 09:00 AM in reply to: TravisNave

It's amazing how about a month after I post this, someone is trying to help.  What ended up fixing this problem was a fresh installation of Windows 7.  Though this is extreme, nobody from Autodesk was much help, I had called and spoken to live chat and nobody had any idea what was going on.

 

*Expert Elite*
TravisNave
Posts: 9,520
Registered: ‎01-14-2005
Message 8 of 12 (6,657 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

08-14-2013 09:20 AM in reply to: nickgermaine

Sounds like you needed Microsoft Windows support, not Autodesk support.  :smileyvery-happy:

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Member
Posts: 3
Registered: ‎08-13-2013
Message 9 of 12 (6,638 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

08-15-2013 07:03 AM in reply to: nickgermaine

Heres the full verbose log. If anyone has any ideas I would be grateful! im 1 day away from a dreaded windows 7 re install!

*Expert Elite*
TravisNave
Posts: 9,520
Registered: ‎01-14-2005
Message 10 of 12 (6,631 Views)

Re: Can't install 3ds max 2014 or 2013 w/ error message

08-15-2013 07:52 AM in reply to: ryan_jones_02

That log didn't appear to yield any helpful information that I could find.   :smileysad:

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