Installation & Licensing

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Active Member
SaturnRanchArchitecture
Posts: 7
Registered: ‎01-31-2013
Message 1 of 11 (438 Views)
Accepted Solution

Can't download software

438 Views, 10 Replies
01-31-2013 12:03 PM

After clicking on "Download your product software" and "download your upgrade now" (I've tried both in both Firefox and Chrome), I'm takken to a "submit form" page that never loads.

Living by Design
Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 11 (427 Views)

Re: Can't download software

01-31-2013 01:35 PM in reply to: SaturnRanchArchitecture

My apologies for the inconvenience Todd.

 

I've made a correction to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up so that we can troubleshoot accordingly.



Philip Schmelzer
Active Member
SaturnRanchArchitecture
Posts: 7
Registered: ‎01-31-2013
Message 3 of 11 (420 Views)

Re: Can't download software

01-31-2013 02:45 PM in reply to: SaturnRanchArchitecture

Thanks, Phillip--but the problem remains. It might be noted that the same problem occurrs when I click the "contact us" button at the right side of my subscription center page.

Living by Design
Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 4 of 11 (405 Views)

Re: Can't download software

01-31-2013 04:29 PM in reply to: SaturnRanchArchitecture

Thanks for confirming Todd. I've just reset your password (will email you shortly) and will continue investigating the root cause / fix on our end. Stay tuned for updates!

 

In the mean time, is there a specific software that you're trying to download? Most current release (2013) titles can be accessed through our free trials page, but let us know if it's not available and or if you need a previous version.



Philip Schmelzer
Active Member
SaturnRanchArchitecture
Posts: 7
Registered: ‎01-31-2013
Message 5 of 11 (399 Views)

Re: Can't download software

01-31-2013 04:41 PM in reply to: philip.s

Building Design Suite Premium

Living by Design
Active Member
SaturnRanchArchitecture
Posts: 7
Registered: ‎01-31-2013
Message 6 of 11 (376 Views)

Re: Can't download software

02-01-2013 07:15 AM in reply to: SaturnRanchArchitecture

Cleared cookies and logged into subscription center with new password you sent yesterday and the problem remains. Not really stoked on autodesk subscription center or salesforce right now.

Living by Design
Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 7 of 11 (366 Views)

Re: Can't download software

02-01-2013 07:55 AM in reply to: SaturnRanchArchitecture

HI Todd,

 

Again my apologies for the inconvenience and as mentioned previously, we're still working on resolving this backend account issue.

 

I'll send you a Private Message (envelope next to your profile name at the top of the screen) shortly with the Building Design Suite Premium download links, and please let us know if there's anything else that we can assist with in the interim.



Philip Schmelzer
Active Member
SaturnRanchArchitecture
Posts: 7
Registered: ‎01-31-2013
Message 8 of 11 (350 Views)

Re: Can't download software

02-01-2013 12:25 PM in reply to: philip.s

Thanks Philip!

Living by Design
Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 9 of 11 (282 Views)

Re: Can't download software

02-04-2013 01:52 PM in reply to: SaturnRanchArchitecture

You're welcome Todd! I just received confirmation that this issue has been resolved and you can once again access your full Subscription Center benefits.



Philip Schmelzer
New Member
Posts: 1
Registered: ‎02-13-2013
Message 10 of 11 (228 Views)

Re: Can't download software

02-13-2013 02:11 PM in reply to: philip.s
Sorry for using this post, but its the same issue i have.

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