Installation & Licensing

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Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 41 of 140 (778 Views)

Re: Can't activate my student account.

01-28-2013 04:41 AM in reply to: jdavies10

Hi jdavies10,

 

Sorry that you were not able to activate your account. Can you sent me the e-mail address use in the Student Community by private message? (click on my name and then send private message).

 

Thank you for your help!



Celine Manca
New Member
Posts: 1
Registered: ‎01-28-2013
Message 42 of 140 (768 Views)

I also have not received an activation email, and I have...

01-28-2013 12:59 PM in reply to: p12rest

I also have not received an activation email, and I have tried to resend it several times. Any help would be much appreciated. 

Community Manager
philip.s
Posts: 2,257
Registered: ‎09-27-2011
Message 43 of 140 (763 Views)

Re: I also have not received an activation email, and I have...

01-28-2013 03:40 PM in reply to: j.bryce

My apologies for the inconvenience Dylan.

 

I've just activated your Education Community account and you should now be good to go!

 

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
Posts: 1
Registered: ‎02-03-2013
Message 44 of 140 (731 Views)

I Can't activate my student account.

02-03-2013 08:06 AM in reply to: philip.s

I have not recived my actication link in my email plase help me

New Member
Posts: 1
Registered: ‎02-04-2013
Message 45 of 140 (720 Views)

Re: Can't activate my student account.

02-04-2013 05:55 AM in reply to: simon_proper

Hi,

I've registered and recieved the activation email but when clicked it redirects me to a page telling me to re-enter my email address which in turn tells me i'm already activated. This is all that happens and can't get to the download section past this.

Thanks

Campbell

Community Manager
camilo.lemos
Posts: 799
Registered: ‎09-28-2011
Message 46 of 140 (716 Views)

Re: Can't activate my student account.

02-04-2013 06:28 AM in reply to: mr.cmuir67

Hi Campbell, 

 

I've applied a few changes to your account which should enable you to log in and use the the Education Community normally. 

 

Can you please log out, clear your browser's cache and cookies, close and re-open your browser and log back in to the Education Community? 

 

Let me know if that works please.

 

Regards,



Camilo Lemos
Community Manager
philip.s
Posts: 2,257
Registered: ‎09-27-2011
Message 47 of 140 (704 Views)

Re: I Can't activate my student account.

02-04-2013 01:19 PM in reply to: zabaleta.wendy

Our apologies for the delayed response Wendy.

 

I've just activated your Education Community account and you should now be able to access the benefits!

 

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
Posts: 1
Registered: ‎02-07-2013
Message 48 of 140 (691 Views)

Re: Can't activate my student account.

02-07-2013 03:55 PM in reply to: p12rest

Im having trouble activating my acount, Can someone help me out?

thanks in advance!

 

Customer Service
joane.bonghanoy
Posts: 596
Registered: ‎06-06-2011
Message 49 of 140 (687 Views)

Re: Can't activate my student account.

02-07-2013 05:12 PM in reply to: souleater078

Hi souleater078,

 

I can see here that your EDU account has been activated, everything should be good to go. If you are still having issues logging in, please reply back with the error message so I can sort it out for you.

 

Authorize me as well to reset your password in case I need to log in and troubleshoot further. 



Joane Bonghanoy
New Member
Posts: 1
Registered: ‎02-08-2013
Message 50 of 140 (678 Views)

Re: Can't activate my student account.

02-08-2013 10:42 AM in reply to: p12rest

I'm also having a similar problem. It constantly tells me that my account is not activated and tries get me to activate my account, but when I type in the email and submit it says my acount is already active, but then it ask me to activate my account again. 

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