Autocad Architecture 2010 License Transfer

[kevin]

My computer has a flaky motherboard.  We thought we were going to be able to export the license out of that computer with the LTU and into this new computer.  However, when i put in the Serial number to export, it says it is not valid.  

I have tried to activate the new install on the new computer and to the same error.  The serial number you entered is not valid. Try again. (1)

I think this is due to our subscription running out on the product, but I am just trying to deactive the license on a bad machine and send it to a new machine.  The old machine will be recycled, after I get migrated off of it.  

What should my next step be?

[DarrenP]

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@Kevin wrote:

I think this is due to our subscription running out on the product, but I am just trying to deactive the license on a bad machine and send it to a new machine.  The old machine will be recycled, after I get migrated off of it.  

What should my next step be?

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yes it could be because your subscription expired

and that 2010 serial number was upgraded to something else

you can try this way: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20119851&linkID=9240617

[kevin]

I can not use this method, as it still says my serial number is not valid.  I have checked with the orginal packaging, and it is correct.  I have the request code but can go no further as it alway error on my serial number.

It does not matter if I use the activate on the product or website, same issue. 

[camilo.lemos]

Hi Kevin,

As DarrenP mentioned above, it is likely that your product has been upgraded to a newer version. Please, send me your serial number via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) so that I can verify this for you and we can then proceed to activate your software.

Thank you,