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corcad
Posts: 25
Registered: ‎05-18-2005
Message 1 of 18 (2,024 Views)
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AutoCAD MEP 2012 - Service Pack 1 installation errors

2024 Views, 17 Replies
10-10-2011 07:44 AM

All,

 

We have been trying to update MEP 2012 with SP1 but have come across some errors in the process. These are 2 of the errors that I have gotten:

 

SP1 Errors.png

 

I have tried to "retry" with no luck. I can "ignore" the errors and the installation continues and finishes "successfully". As a result of that "successful" installation all of the reference commands no longer seem to work. I.e. attach/detach DWG/Image/PDF/DWF etc. I can attach a DWG if I use the classic xref dialog though.

Any ideas on how I should proceed? I have cleared the folder that is referenced in the error message and tried to install but got the same message with different file names. We are running 64bit on Windows 7.

 

Thanks for any help

 

Matthew Corbin

Product Support
VinodBalasubramanian
Posts: 593
Registered: ‎09-30-2007
Message 2 of 18 (2,009 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-11-2011 06:57 PM in reply to: corcad

Hi,

 

Error  1328 occurs when the service pack installer encounters a file different from what it expected. 
Go to Start -> Run -> type %TEMP%. This will help you to access the temp folder. Clear all the contents in the folder. Some of the contents may be in use and will remain undeleted. Don't worry about them and try reinstalling the service pack.


Please also check whether you have downloaded the right service pack for the product and based on whether your machine is 32 bit or a 64 bit one.


You could also try installing the service pack in windows diagnostic mode. Solution below will guide you through,


http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2893432&linkID=9240617

 

If this error only occurs in certain machine but not reproducible in other machines, then the possible cause is that the file is modified by users after it is installed.


In this case, the corresponding resolution is to get the original file back by repairing/reinstalling the product.


Hope it helps. Let me know, if the problem persists.

 

 


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Vinod Balasubramanian
Contributor
Posts: 20
Registered: ‎09-05-2006
Message 3 of 18 (1,966 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-18-2011 03:04 PM in reply to: VinodBalasubramanian
This also occurs if you've installed the 2012 hot fixes. Restore the files you renamed and install the update. Mark Martinez DC CADD
Mark Martinez
Enceptia
Contributor
corcad
Posts: 25
Registered: ‎05-18-2005
Message 4 of 18 (1,961 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-18-2011 04:02 PM in reply to: VinodBalasubramanian

Thanks for the ideas. Im sorry it has taken me so long to reply. The post was moved by admin and I haven't received any email notifications for some reason.

 

  • I cleared out %TEMP% (19gb, thank you very much) and tried to reinstall. I was once again given the same error messages. After a couple of tries I "ignored" the error and let the installation finish. Now, I actually get an error message when trying to attach a reference.Untitled.png
  • I have double-checked the installation file. I am using the 64-bit file.
  • I have restored the original files (acbol.dll and acmgd.dll) that were changed from previous hotfixes.
  • This issue is identical on all machines running MEP 2012 in my office. 
  • I have reinstalled the software, I have repaired and uninstalled and reinstalled and thie issue only occurs after the SP1 is installed. 
  • Uninstalling the Service Pack corrects the issue, but I would love to use service pack.

I will try installing in Diagnostics mode tomorrow morning, but I wanted to give you both an update.

 

Thanks

 

Contributor
Posts: 20
Registered: ‎09-05-2006
Message 5 of 18 (1,938 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-19-2011 06:12 AM in reply to: corcad

If you installed the performance and the block editor hot fixes there would have been 3 files to restore:

 

AcAuthEnviron.arx

acbol.dll

Acmgd.dll

 

Mark Martinez

DC CADD

Mark Martinez
Enceptia
Contributor
corcad
Posts: 25
Registered: ‎05-18-2005
Message 6 of 18 (1,929 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-19-2011 08:15 AM in reply to: MarkMartinez

Mark,

We never installed that particular hotfix.

Contributor
Posts: 16
Registered: ‎04-03-2007
Message 7 of 18 (1,873 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-24-2011 01:58 AM in reply to: corcad

We have the same problem here. AutoCAD MEP is installed as part of the Building Design Suite Premium on Windows 7 64-bit. I have a log from the failed update if that will help solving the problem.

 

The same sp1 works without a problem on a AutoCAD MEP which is installed as part of the Revit MEP suite, also on a Windows 7 64-bit.

 

I noticed a date difference in one particular file, acBrandRes.dll. Perhaps there are more differences, I didn't checked them all. I attached screenshots from the files, maybe this helps.

New Member
helpdesknoauto
Posts: 2
Registered: ‎10-21-2011
Message 8 of 18 (1,830 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-26-2011 04:24 PM in reply to: corcad

We are reciving the same errors on a brand new deployment based install of BDS Ultimate 2012 for the SP installation to both Autocad Arch 2012 and Autocad MEP 2012.  It silently fails during the big BDS installation, leaving the application without the corresponding SP. 

 

However manually running the SP (seperatly downloaded from the web) results in the same Error 1328.  I have cleared out the temp folder, uninstalled AV, turned off UAC, stood on my head, and attempted the exact same thing from 5 brand new Win 7 64 workstations all from the same installation source.  The installation source was created from freshly downloaded RARs from the subscription site as well.

 

I have attempted to modify the deployment and told it to redownload the SP as well with no difference.

Contributor
corcad
Posts: 25
Registered: ‎05-18-2005
Message 9 of 18 (1,793 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

10-28-2011 10:38 AM in reply to: helpdesknoauto

All,

 

Just to give you an update on where I am at with this issue. I have tried various things. Most install uninstalling and reinstalling etc. So far the only thing that has worked for me is to reinstall using the DVD's rather than the network deployment we created. It looks like the issue is with the deployment. I am not positive yet but once I am I will mark this solved. I still want to make sure everything is working properly and the rest of my team is up and running before I make the final determination.

 

Matthew Corbin

Contributor
Posts: 16
Registered: ‎04-03-2007
Message 10 of 18 (1,734 Views)

Re: AutoCAD MEP 2012 - Service Pack 1 installation errors

11-08-2011 12:31 AM in reply to: AMFPV
Today I've received the following e-mail from Autodesk: Dear AutoCAD® MEP 2012 Customer: Autodesk has analyzed the error report you recently submitted. Errors similar to the one listed below have been resolved and are included in this maintenance update. We recommend that you install this maintenance update to update your product, or contact your system administrator. The error report is 3 months old but that's not an issue here. We can't install the service pack since MEP is installed as part of the Building Design Suite. Any help from Autodesk would be appreciated.

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