Installation & Licensing

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Active Member
ilani.marquez
Posts: 6
Registered: ‎08-23-2011
Message 1 of 5 (389 Views)
Accepted Solution

Auto Desk 3ds max 2012 download failure...

389 Views, 4 Replies
08-24-2011 07:44 PM

I've tried downloading 3ds max several times and I keep getting the same message during installation, the files are corrupt and I need to download again.  I've tried turning off all virus,spyware and firewall protection and anything else running in the back that might interfere with the download.  Nothing works.  Also the download has  gotten progressively faster.  At first it took eight hours.  Now it only takes a few minutes before it says the download is complete. Is there anything I can do to fix this?

Product Support
Posts: 1,311
Registered: ‎06-18-2008
Message 2 of 5 (379 Views)

Re: Auto Desk 3ds max 2012 download failure...

08-25-2011 08:25 AM in reply to: ilani.marquez

Redownload it using Firefox and use a Browser Download instead of the Download Manager.

 

The Download Manager drops the files here:

 

http://forums.autodesk.com/t5/Installation-Licensing/Akamai-Cache/m-p/2878186#M28118



David Lau
Alumni
Posts: 122
Registered: ‎09-08-2008
Message 3 of 5 (376 Views)

Re: Auto Desk 3ds max 2012 download failure...

08-25-2011 08:50 AM in reply to: ilani.marquez

Hi ilani.marquez

 

   I would try from another machine if possible. I've noticed that doing more than 1 download at a time can cause issues, even from within the Autodesk network so I would try only 1 at a time. But it sounds like you have tried several times so if you have subscription I would simply request a DVD installer

 

dwayne

 



Dwayne Poot
Support Specialist
Product Support
Autodesk, Inc.


Active Member
ilani.marquez
Posts: 6
Registered: ‎08-23-2011
Message 4 of 5 (319 Views)

Re: Auto Desk 3ds max 2012 download failure...

09-11-2011 02:14 PM in reply to: Dwayne.Poot
Ok... I finally figured it out! :smileyhappy: Thank you everyone! I just installed an alternate download manager onto my computer! I installed Internet Download Manager! ... Here is the link if anyone else is having this problem and wants to try. http://download.cnet.com/Internet-Download-Manager/3000-2071_4-10071618.html ...This is a 30-day free trial! After I installed this i had no problem downloading any of the software on autodesk.
Product Support
Posts: 1,311
Registered: ‎06-18-2008
Message 5 of 5 (316 Views)

Re: Auto Desk 3ds max 2012 download failure...

09-11-2011 05:21 PM in reply to: ilani.marquez
http://upandready.typepad.com/up_and_ready/2011/08/downloading-software-browser-download-vs-download...

I just updated one of blogs to use a 3rd party download manager.


David Lau

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