3ds max 2014 instalation problem

[jimenezcanet]

Hi im a student a uvm university in Mexico, and we are learning the new features of Max 2014, i alrredy have a licence for 2013 and 2012 and i also have maya 2014 but im currently trying to instal trial version of max 2014, when trying to instal i get this error 

014/3/2:17:47:33 MAURICIO MAURICIO-PC === Setup started on MAURICIO-PC by MAURICIO ===
2014/3/2:17:47:33 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/2:17:47:33 MAURICIO MAURICIO-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/3/2:17:47:33 MAURICIO MAURICIO-PC Launch
2014/3/2:17:47:33 MAURICIO MAURICIO-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-24131598 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2014/3/2:17:47:33 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/2:17:47:33 MAURICIO MAURICIO-PC Current Directory C:\Users\MAURICIO\AppData\Local\Temp\_AI539E.tmp
2014/3/2:17:50:20 MAURICIO MAURICIO-PC === Setup ended ===

2014/3/2:17:47:34 MAURICIO MAURICIO-PC === Setup started on MAURICIO-PC by MAURICIO ===
2014/3/2:17:47:34 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/2:17:47:34 MAURICIO MAURICIO-PC Current Directory C:\Users\MAURICIO\AppData\Local\Temp\_AI539E.tmp
2014/3/2:17:47:34 MAURICIO MAURICIO-PC Launch
2014/3/2:17:47:35 MAURICIO MAURICIO-PC Download Play SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2014/3/2:17:50:20 MAURICIO MAURICIO-PC Download Complete SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2014/3/2:17:50:20 MAURICIO MAURICIO-PC PageOpen LaunchDialog
2014/3/3:00:10:51 MAURICIO MAURICIO-PC === Setup started on MAURICIO-PC by MAURICIO ===
2014/3/3:00:10:51 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/3:00:10:51 MAURICIO MAURICIO-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/3/3:00:10:51 MAURICIO MAURICIO-PC Launch
2014/3/3:00:10:51 MAURICIO MAURICIO-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-24131598 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2014/3/3:00:10:51 MAURICIO MAURICIO-PC An instance of setup is already running. Only one instance of setup can run at a time.2014/3/3:00:10:54 MAURICIO MAURICIO-PC === Setup ended ===

2014/3/2:17:56:32 MAURICIO MAURICIO-PC PageOpen LicenseDialog
2014/3/2:17:56:38 MAURICIO MAURICIO-PC PageOpen ProductInfoDialog
2014/3/2:17:56:38 MAURICIO MAURICIO-PC PageOpen ProductSelectionDialog2
2014/3/3:03:11:01 MAURICIO MAURICIO-PC PageOpen FullProgressDialog
2014/3/3:03:11:02 MAURICIO MAURICIO-PC Download Play DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2014/3/3:03:12:17 MAURICIO MAURICIO-PC Download Complete DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2014/3/3:03:12:17 MAURICIO MAURICIO-PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/3/3:03:13:02 MAURICIO MAURICIO-PC Install DirectX® Runtime Succeeded
2014/3/3:03:13:03 MAURICIO MAURICIO-PC Download Play CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2014/3/3:03:13:43 MAURICIO MAURICIO-PC Download Complete CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2014/3/3:03:13:43 MAURICIO MAURICIO-PC Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/3/3:03:13:58 MAURICIO MAURICIO-PC Install Autodesk® Material Library 2014 Succeeded
2014/3/3:03:13:58 MAURICIO MAURICIO-PC Download Play CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2014/3/3:03:14:55 MAURICIO MAURICIO-PC Download Complete CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2014/3/3:03:14:55 MAURICIO MAURICIO-PC Installing Autodesk® Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/3/3:03:15:11 MAURICIO MAURICIO-PC Install Autodesk® Material Library 2014 - Base Image Library Succeeded
2014/3/3:03:15:12 MAURICIO MAURICIO-PC Download Play CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/3:03:16:57 MAURICIO MAURICIO-PC Download Error CMILM <B>Connection has expired.</B>Please Install Now again from the Autodesk website. http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/3:03:16:57 MAURICIO MAURICIO-PC Download Aborted CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/3:03:16:57 MAURICIO MAURICIO-PC Install Autodesk® Material Library 2014 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2014/3/3:03:17:01 MAURICIO MAURICIO-PC Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2014/3/3:03:17:19 MAURICIO MAURICIO-PC Rollback Autodesk® Material Library 2014 Succeeded
2014/3/3:03:17:19 MAURICIO MAURICIO-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2014/3/3:03:17:19 MAURICIO MAURICIO-PC PageOpen InstallCompleteDialog
2014/3/3:03:38:44 MAURICIO MAURICIO-PC === Setup ended ===

2014/3/12:05:19:03 MAURICIO MAURICIO-PC === Setup started on MAURICIO-PC by MAURICIO ===
2014/3/12:05:19:03 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/12:05:19:03 MAURICIO MAURICIO-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/3/12:05:19:03 MAURICIO MAURICIO-PC Launch
2014/3/12:05:19:03 MAURICIO MAURICIO-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-24131598 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2014/3/12:05:19:03 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/12:05:19:03 MAURICIO MAURICIO-PC Current Directory C:\Users\MAURICIO\AppData\Local\Temp\_AIE480.tmp
2014/3/12:05:19:05 MAURICIO MAURICIO-PC === Setup ended ===

2014/3/12:05:19:04 MAURICIO MAURICIO-PC === Setup started on MAURICIO-PC by MAURICIO ===
2014/3/12:05:19:04 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/12:05:19:04 MAURICIO MAURICIO-PC Current Directory C:\Users\MAURICIO\AppData\Local\Temp\_AIE480.tmp
2014/3/12:05:19:04 MAURICIO MAURICIO-PC Launch
2014/3/12:05:19:04 MAURICIO MAURICIO-PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2014/3/12:05:19:04 MAURICIO MAURICIO-PC PageOpen LaunchDialog
2014/3/12:05:19:08 MAURICIO MAURICIO-PC PageOpen LicenseDialog
2014/3/12:05:19:11 MAURICIO MAURICIO-PC PageOpen ProductInfoDialog
2014/3/12:05:19:11 MAURICIO MAURICIO-PC PageOpen ProductSelectionDialog2
2014/3/12:05:19:31 MAURICIO MAURICIO-PC PageOpen FullProgressDialog
2014/3/12:05:19:32 MAURICIO MAURICIO-PC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2014/3/12:05:19:32 MAURICIO MAURICIO-PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/3/12:05:20:20 MAURICIO MAURICIO-PC Install DirectX® Runtime Succeeded
2014/3/12:05:20:21 MAURICIO MAURICIO-PC Download Skipped CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2014/3/12:05:20:21 MAURICIO MAURICIO-PC Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/3/12:05:20:35 MAURICIO MAURICIO-PC Install Autodesk® Material Library 2014 Succeeded
2014/3/12:05:20:35 MAURICIO MAURICIO-PC Download Skipped CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2014/3/12:05:20:35 MAURICIO MAURICIO-PC Installing Autodesk® Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/3/12:05:20:58 MAURICIO MAURICIO-PC Install Autodesk® Material Library 2014 - Base Image Library Succeeded
2014/3/12:05:20:59 MAURICIO MAURICIO-PC Download Play CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/12:05:23:42 MAURICIO MAURICIO-PC Download Error CMILM <B>Connection has expired.</B>Please Install Now again from the Autodesk website. http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/12:05:23:42 MAURICIO MAURICIO-PC Download Error CMILM Decompressing failed http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/12:05:23:42 MAURICIO MAURICIO-PC Download Aborted CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2014/3/12:05:23:42 MAURICIO MAURICIO-PC Install Autodesk® Material Library 2014 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2014/3/12:05:23:45 MAURICIO MAURICIO-PC Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2014/3/12:05:24:24 MAURICIO MAURICIO-PC Rollback Autodesk® Material Library 2014 Succeeded
2014/3/12:05:24:25 MAURICIO MAURICIO-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2014/3/12:05:31:18 MAURICIO MAURICIO-PC === Setup started on MAURICIO-PC by MAURICIO ===
2014/3/12:05:31:18 MAURICIO MAURICIO-PC Path_Length: 151
2014/3/12:05:31:18 MAURICIO MAURICIO-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/3/12:05:31:18 MAURICIO MAURICIO-PC Launch
2014/3/12:05:31:18 MAURICIO MAURICIO-PC CommandLine /URL "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /skipPI /SN 900-24131598 /PK 128F1 /akamai
2014/3/12:05:31:18 MAURICIO MAURICIO-PC An instance of setup is already running. Only one instance of setup can run at a time.2014/3/12:05:31:21 MAURICIO MAURICIO-PC === Setup ended ===

i  dont know what any of it means and i cant seem to find how to solve it 

Im currently runing as admin so thats not the issue, also i noted its trying to instal into my c drive but i want it on my G drive my C drive is almost full 

if you need specs for my computer i can show , sorry about my english 😃

[JoAnn_Hogan]

Hi There,

Welcome to the community

Please ensure the following has been done:
1. Computer meets the minimum requirements 
2. UAC off
3. Firewall off
4. Anti-Virus off
5. Administrator rights
6. Clear the temp folder
7. Make sure you have enough disc space 60 Gigs at least
8. Make sure the OS is up to date
9. Reinstall C++ redistributable
10. Reinstall .Net Framework
11. Copy the content of the installation media to the C drive. Preferably on the root of the C drive to negate the problem of filenames becoming too long
12. Make sure short file name creation has been enabled HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Control\FileSystem Set NtfsDisable8dot3NameCreation to a value of 0
13. Create a new Windows user with full admin rights
14. If the computer is on a domain remove it from the network completely for the duration of installation

[Catherine123321]

Hi i think im getting the same sort of problem

im trying to download 3ds max and i can get to the instalation and then get this error message

i dont think it is my firewall

this is a windows 8.1 computer and it is a 64bit and i didnt close the webpage

this is one of the programs i need for school next year so would love some help