Installation & Licensing

New Member
Posts: 1
Registered: ‎02-02-2011
Message 1 of 7 (2,421 Views)

3ds Max installation error, corrupt file

2421 Views, 6 Replies
05-06-2011 08:41 AM

I have 3ds max installed fine on a desktop computer I don't currently have access to. I have been trying to download and install it onto a different computer, both have Windows XP. The download completes but when I try to install I get an error that a file is corrupt, the installation cannot continue and that I must download a fresh copy. "CRC failed in Support\ADSKMaterials\ILM\" I re downloaded 3ds max 2011 3 times, and the same error of a file being corrupt everytime with no hint at that while it's downloading. I realized that the 2012 version was available so I tried downloading that instead but still got a similar file corrupt error(I didn't take note if it was the same file or not).


I'm very frustrated and have found no solutions online and have no idea if it's something wrong with the computer I'm on, my account with autodesk or what.

Product Support
Posts: 1,309
Registered: ‎06-18-2008
Message 2 of 7 (2,386 Views)

Re: 3ds Max installation error, corrupt file

05-09-2011 01:40 PM in reply to: overThinker

Download using Firefox and Browser download instead of using the Download Manager.

David Lau
New Member
Posts: 1
Registered: ‎08-28-2012
Message 3 of 7 (1,429 Views)

Re: 3ds Max installation error, corrupt file

08-28-2012 07:19 PM in reply to: overThinker

Similar problem?

CRC failed in x64\DirectConnect\ 


Tried with several different browsers chrome, opera, firefox; from versions 3DS max 2011 - 2013 all had the same error code while installing.


Tried on two different computers.

*Expert Elite*
Posts: 9,515
Registered: ‎01-14-2005
Message 4 of 7 (1,417 Views)

Re: 3ds Max installation error, corrupt file

08-29-2012 09:18 AM in reply to: erinkopach

Problems downloading the Autodesk software and/or CRC errors may be avoided by using another web browser, or using the alternate browser download method.

For more detailed information on this process, please see the following blog post tip here:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
Posts: 2
Registered: ‎09-28-2013
Message 5 of 7 (567 Views)

Re: 3ds Max installation error, corrupt file

10-09-2013 01:15 PM in reply to: TravisNave

I have the same issue. Admin on, no AV. Mutliple computers, 2 different ISPs, 4 different browsers and at least 12 attempts. There are always corrupt files. I am thinking that the problem isn't on my end.


I tried the 3rd party software and I defintiely do not advise using it.

Has anyone actually solved this that has had the issue?

Community Manager
Posts: 2,216
Registered: ‎09-27-2011
Message 6 of 7 (557 Views)

Re: 3ds Max installation error, corrupt file

10-09-2013 02:48 PM in reply to: rickmattox

Welcome to the community Rick!


Do you have the ability to download the software / .exe onto another computer and transfer over? Have you tried one of the alternative download methods (Install Now or Download Now)?

Philip Schmelzer
New Member
Posts: 2
Registered: ‎09-28-2013
Message 7 of 7 (551 Views)

corrupt file

10-09-2013 06:33 PM in reply to: rickmattox
I have tried another computer to no avail. I have tried all listed alternate methods.


Richard Mattox, Customer Service Manager
Beaven Insurance & Financial Services
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office: 661-272-9488
fax: 661-272-1162

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