Installation & Licensing

Reply
*Expert Elite*
Cadmanto
Posts: 3,067
Registered: ‎12-07-2011
Message 1 of 8 (307 Views)

2014 Online Download Issue

307 Views, 7 Replies
04-30-2013 08:06 AM

I am currently running 2012 at work.  In talking to our IT department, they have given me a serial number and a product key to use on a home license.  What I am looking to do is download 2014 using these codes.  Maybe I am looking in the wrong location on the Autodesk website, but in my first attempt, I found the product download section and when I tried inputting the info into the fields it wouldn't take them.  Then I tried downloading the 30 day trial of the Inventor Suite for 2014.  That downloaded and I saved the setup file, but when I went to run it, it gave me an error message that said the file was not a compatible 32bit system.  I selected the 64 bit version.  While I am not at home to give the exact message, I am going on memory to some degree.  Can anyone instruct me as to how to get this downloaded or upgraded on my home PC?

Thanks

Best Regards,
Scott McFadden
Inventor Professional 2014
(Colossians 3:23-25)

*Expert Elite*
TravisNave
Posts: 9,583
Registered: ‎01-14-2005
Message 2 of 8 (283 Views)

Re: 2014 Online Download Issue

04-30-2013 11:05 AM in reply to: Cadmanto

Are you sure your home computer is a 64-bit OS?  Odd that you would get that error otherwise.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
Cadmanto
Posts: 3,067
Registered: ‎12-07-2011
Message 3 of 8 (266 Views)

Re: 2014 Online Download Issue

04-30-2013 05:57 PM in reply to: TravisNave

Travis,

Yes, I am sure it is 64 bit.

I am going to start from square one.  Here is the opening page from Autodesk.  If I have the serial number and the key code from work, where do I go to down load 2014 under my companies license?

I have never downloaded from this site before and considering I have struck out twice I need advice with this.

Thanks.

 

 4-30-2013 8-50-40 PM.jpg

Best Regards,
Scott McFadden
Inventor Professional 2014
(Colossians 3:23-25)

*Expert Elite*
TravisNave
Posts: 9,583
Registered: ‎01-14-2005
Message 4 of 8 (264 Views)

Re: 2014 Online Download Issue

04-30-2013 05:59 PM in reply to: Cadmanto
Technically, the trial should work. But whoever has the Subscription
account should be able to login and get the software as well.
Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
DarrenP
Posts: 6,836
Registered: ‎09-13-2007
Message 5 of 8 (245 Views)

Re: 2014 Online Download Issue

05-01-2013 06:09 AM in reply to: TravisNave

go this way: http://usa.autodesk.com/adsk/servlet/pc/index?id=19759203&siteID=123112

click on ask at the bottom>downloading & installation>software download links>i need to redownload my product>autodesk suites

 

Product Support
emily.xu
Posts: 453
Registered: ‎03-29-2010
Message 6 of 8 (206 Views)

Re: 2014 Online Download Issue

05-03-2013 01:19 AM in reply to: Cadmanto

I think you can download a 32 bit version to see if work.

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!






Emily Xu
Product Support
emily.xu
Posts: 453
Registered: ‎03-29-2010
Message 7 of 8 (162 Views)

Re: 2014 Online Download Issue

05-10-2013 02:59 AM in reply to: emily.xu

Can you install the product now? If still need any help from us, please update the post.

Thanks 




Emily Xu
*Expert Elite*
Cadmanto
Posts: 3,067
Registered: ‎12-07-2011
Message 8 of 8 (139 Views)

Re: 2014 Online Download Issue

05-22-2013 05:15 AM in reply to: emily.xu

Emily,

Sorry I have not gotten back to you on this thread.

My IT department ended up getting me the 2013 discs for install.  I ended up doing that version.  I will try and make it a point to try what has been suggested.

Thanks for your input.

 

Inventor Suite 2012
Windows 7 Professional
Intel (R) Xeon (R) CPU 3.47 GHz
12.0 GB Memory, 64 bit OS

Best Regards,
Scott McFadden
Inventor Professional 2014
(Colossians 3:23-25)

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you interested in helping shape the Autodesk Community?
We’re looking at a few different ways to improve the “All Forums” landing page and need your feedback! If interested, please take a few minutes to fill out the following Usability Study. Thank you for your time!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube