A Dll required for this install... error

[Anonymous]

Hello,

I'm trying to download 2016 education version as a lecturer in university. I tried many times (autodesk virtual agent too) but it gave the error "There is a problem with this Windows Installer package. A Dll required for this install to complete could not be run. Contact your support personnel or package vendor" every time.

Here is my last installation log file:

2016/9/23:22:12:47       Burcu   ASUSPC           === Setup started on ASUSPC by Burcu ===

2016/9/23:22:12:47       Burcu   ASUSPC           Path_Length: 153

2016/9/23:22:12:47       Burcu   ASUSPC           Current Directory C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm

2016/9/23:22:12:47       Burcu   ASUSPC           Launch

2016/9/23:22:12:47       Burcu   ASUSPC           CommandLine                                  

2016/9/23:22:12:47       Burcu   ASUSPC           Path_Length: 153

2016/9/23:22:12:47       Burcu   ASUSPC           Current Directory C:\Users\Burcu\AppData\Local\Temp\_AID67A.tmp

2016/9/23:22:12:53       Burcu   ASUSPC           === Setup ended ===

2016/9/23:22:12:50       Burcu   ASUSPC           === Setup started on ASUSPC by Burcu ===

2016/9/23:22:12:50       Burcu   ASUSPC           Path_Length: 153

2016/9/23:22:12:50       Burcu   ASUSPC           Current Directory C:\Users\Burcu\AppData\Local\Temp\_AID67A.tmp

2016/9/23:22:12:50       Burcu   ASUSPC           Launch

2016/9/23:22:12:53       Burcu   ASUSPC           PageOpen      LaunchDialog            

2016/9/23:22:15:46       Burcu   ASUSPC           PageOpen      LicenseDialog            

2016/9/23:22:15:49       Burcu   ASUSPC           PageOpen      ProductInfoDialog                 

2016/9/23:22:22:51       Burcu   ASUSPC           PageOpen      ProductSelectionDialog2                  

2016/9/23:22:23:08       Burcu   ASUSPC           PageOpen      FullProgressDialog                 

2016/9/23:22:23:08       Burcu   ASUSPC           Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart

2016/9/23:22:23:15       Burcu   ASUSPC           Install   Microsoft Visual C++ 2012 Redistributable (x86)         Succeeded           

2016/9/23:22:23:15       Burcu   ASUSPC           Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart

2016/9/23:22:23:20       Burcu   ASUSPC           Install   Microsoft Visual C++ 2012 Redistributable (x64)         Succeeded           

2016/9/23:22:23:20       Burcu   ASUSPC           Installing DirectX® Runtime: "C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent

2016/9/23:22:23:27       Burcu   ASUSPC           Install   DirectX® Runtime        Succeeded    

2016/9/23:22:23:27       Burcu   ASUSPC           Installing Autodesk® Material Library 2016:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2016" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0464-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;;" PACKAGEUPI={6721253F-24FD-4F71-91A6-84F9A907DA1B} ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2016/9/23:22:24:06      Burcu   ASUSPC           Install   Autodesk® Material Library 2016        Failed  Installation aborted, Result=1603

2016/9/23:22:24:06       Burcu   ASUSPC           Rollback          DirectX® Runtime        Failed  Failure is ignored, Result=1619

2016/9/23:22:24:06       Burcu   ASUSPC           Rollback          Microsoft Visual C++ 2012 Redistributable (x64)         Failed            Failure is ignored, Result=1619

2016/9/23:22:24:06       Burcu   ASUSPC           Rollback          Microsoft Visual C++ 2012 Redistributable (x86)         Failed            Failure is ignored, Result=1619

2016/9/23:22:24:07       Burcu   ASUSPC           PageOpen      InstallCompleteDialog                      

2016/9/23:22:24:09       Burcu   ASUSPC           === Setup ended ===

2016/9/23:22:27:52       Burcu   ASUSPC           === Setup started on ASUSPC by Burcu ===

2016/9/23:22:27:52       Burcu   ASUSPC           Path_Length: 153

2016/9/23:22:27:52       Burcu   ASUSPC           Current Directory C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm

2016/9/23:22:27:52       Burcu   ASUSPC           Launch

2016/9/23:22:27:52       Burcu   ASUSPC           CommandLine                                  

2016/9/23:22:27:52       Burcu   ASUSPC           Path_Length: 153

2016/9/23:22:27:52       Burcu   ASUSPC           Current Directory C:\Users\Burcu\AppData\Local\Temp\_AIA5AA.tmp

2016/9/23:22:27:57       Burcu   ASUSPC           === Setup ended ===

2016/9/23:22:27:54       Burcu   ASUSPC           === Setup started on ASUSPC by Burcu ===

2016/9/23:22:27:54       Burcu   ASUSPC           Path_Length: 153

2016/9/23:22:27:54       Burcu   ASUSPC           Current Directory C:\Users\Burcu\AppData\Local\Temp\_AIA5AA.tmp

2016/9/23:22:27:54       Burcu   ASUSPC           Launch

2016/9/23:22:27:56       Burcu   ASUSPC           PageOpen      LaunchDialog            

2016/9/23:22:30:37       Burcu   ASUSPC           PageOpen      LicenseDialog            

2016/9/23:22:30:39       Burcu   ASUSPC           PageOpen      ProductInfoDialog                 

2016/9/23:22:31:39       Burcu   ASUSPC           PageOpen      ProductSelectionDialog2                  

2016/9/23:22:31:41       Burcu   ASUSPC           PageOpen      FullProgressDialog                 

2016/9/23:22:31:41       Burcu   ASUSPC           Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart

2016/9/23:22:31:46       Burcu   ASUSPC           Install   Microsoft Visual C++ 2012 Redistributable (x86)         Succeeded           

2016/9/23:22:31:46       Burcu   ASUSPC           Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart

2016/9/23:22:31:51       Burcu   ASUSPC           Install   Microsoft Visual C++ 2012 Redistributable (x64)         Succeeded           

2016/9/23:22:31:51       Burcu   ASUSPC           Installing DirectX® Runtime: "C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent

2016/9/23:22:31:59       Burcu   ASUSPC           Install   DirectX® Runtime        Succeeded    

2016/9/23:22:31:59       Burcu   ASUSPC           Installing Autodesk® Material Library 2016:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2016" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0464-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;;" PACKAGEUPI={6721253F-24FD-4F71-91A6-84F9A907DA1B} ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2016_EFGJKS_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2016/9/23:22:31:59      Burcu   ASUSPC           Install   Autodesk® Material Library 2016        Failed  Installation aborted, Result=1603

2016/9/23:22:31:59       Burcu   ASUSPC           Rollback          DirectX® Runtime        Failed  Failure is ignored, Result=1619

2016/9/23:22:31:59       Burcu   ASUSPC           Rollback          Microsoft Visual C++ 2012 Redistributable (x64)         Failed            Failure is ignored, Result=1619

2016/9/23:22:31:59       Burcu   ASUSPC           Rollback          Microsoft Visual C++ 2012 Redistributable (x86)         Failed            Failure is ignored, Result=1619

Thanks in advance

Burcu