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Can't import anymore 3d files in 3ds max

pilonmanon11
Observer

Can't import anymore 3d files in 3ds max

pilonmanon11
Observer
Observer

Hello,

I can't import anymore new 3d file in 3ds max. I try to install a new preset and all my 3ds fail since, even if I delete it. I try to reinstall it and my V-ray plug in but nothing change... I can't work on a new 3ds max project.

 

Can you help me please, my work is all base on 3ds max. Thank you !

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sankaralingamravi1997
Participant
Participant

1. Reset 3ds Max to Default Settings

  • Backup Preferences:
    • Before resetting, back up your custom scripts, user presets, and plugin configurations.
  • Reset to Default:
    • Close 3ds Max.
    • Navigate to the folder:
      C:\Users\[Your Username]\AppData\Local\Autodesk\3dsMax\[Version]\[Language]
      Rename the folder (e.g., append _backup).
    • Restart 3ds Max. It will recreate the default settings.

2. Verify V-Ray Plugin Installation

  • Uninstall and reinstall V-Ray:
    1. Go to Control Panel > Programs and Features and uninstall V-Ray.
    2. Reinstall the correct version compatible with your 3ds Max version.
  • Ensure you download the plugin directly from the Chaos website to avoid mismatched versions.

3. Check for Conflicting Scripts or Plugins

  • A script or plugin may have altered the core files of 3ds Max:
    1. Navigate to:
      C:\Users\[Your Username]\AppData\Local\Autodesk\3dsMax\[Version]\Plugins
      or
      C:\Program Files\Autodesk\3ds Max [Version]\Plugins
    2. Temporarily remove non-default plugins or scripts.
    3. Restart 3ds Max and test importing 3D files.

4. Inspect the Imported Files

  • The issue could also relate to the specific 3D files:
    • Try importing a different, verified 3D file.
    • Use File > Import > Merge instead of direct importing to test.

5. Perform a Clean Reinstall of 3ds Max

  • Fully uninstall 3ds Max:
    • Use the Autodesk Uninstaller tool to ensure all components, including registry keys, are removed.
    • Manually delete leftover folders from these directories:
      • C:\Program Files\Autodesk\3ds Max
      • C:\Users\[Your Username]\AppData\Local\Autodesk\3dsMax
      • C:\Users\[Your Username]\AppData\Roaming\Autodesk\3dsMax
  • Reinstall 3ds Max and avoid adding presets or plugins initially to test if the issue persists.

6. Update Graphics Drivers

  • Ensure your GPU drivers are up to date. Compatibility issues can occasionally cause instability.

7. Verify System Requirements

  • Ensure your system meets the requirements for your version of 3ds Max and V-Ray.
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sankaralingamravi1997
Participant
Participant

 

  • Reset 3ds Max to Default Settings

    • Backup your custom scripts, user presets, and plugin configurations.
    • Close 3ds Max and go to the folder:
      C:\Users\[Your Username]\AppData\Local\Autodesk\3dsMax\[Version]\[Language]
    • Rename the folder (e.g., add "_backup" to its name).
    • Restart 3ds Max to recreate the default settings.
  • Verify V-Ray Plugin Installation

    • Uninstall V-Ray using the Control Panel under "Programs and Features."
    • Download the correct version compatible with your 3ds Max from the Chaos website.
    • Reinstall V-Ray.
  • Check for Conflicting Scripts or Plugins

    • Go to the folder:
      C:\Users\[Your Username]\AppData\Local\Autodesk\3dsMax\[Version]\Plugins
      or
      C:\Program Files\Autodesk\3ds Max [Version]\Plugins
    • Temporarily remove non-default plugins or scripts.
    • Restart 3ds Max and test importing 3D files.
  • Inspect the Imported Files

    • Test importing a different, verified 3D file to check if the issue is file-specific.
    • Try using "File > Import > Merge" instead of the regular import function.
  • Perform a Clean Reinstall of 3ds Max

    • Fully uninstall 3ds Max using the Autodesk Uninstaller tool.
    • Manually delete leftover folders from these directories:
      • C:\Program Files\Autodesk\3ds Max
      • C:\Users\[Your Username]\AppData\Local\Autodesk\3dsMax
      • C:\Users\[Your Username]\AppData\Roaming\Autodesk\3dsMax
    • Reinstall 3ds Max and avoid adding presets or plugins initially to test functionality.
  • Update Graphics Drivers

    • Make sure your GPU drivers are up to date.
  • Verify System Requirements

    • Check if your system meets the requirements for your version of 3ds Max and V-Ray.

 

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