Windows 11 Update from 21H2 to 22H2 - Max 2020 stopped working:

[darawork]

Hi,

Just a quick note to say that my workstation here in work updated from Windows 11 21H2 to 22H2 version earlier today after a prompt to restart, and now it has seemingly broken my 3DSMax 2020 installation.
The errors that pop up now are to do with:
#1 OSLMap.dlt
#2 maxtoa_menu.gup

#3 Autodesk.Max.Wrappers.dll

#4 pulze-service-max-2020.dll (3rd Party render farm service)

I've renamed the ENU folder, and it regenerated, but to no avail. 
Max gets to the GUI loaded stage and then crashes out each time.

I think Autodesk do not officially support any 'older' software titles running on W11 before 22/23 versions, but I just thought I'd give a heads up to anyone thinking of pressing the 'ok to restart and update' button before it's too late. Hopefully this will be resolved soon enough, on the Microsoft side, as I do not think it has anything to do with Autodesk directly.

I have already contacted Autodesk Support (with the CER number) and they say that this is the first time they've seen this happen. Has this happened to anyone else yet? I'd be interested to know.

Regards,

[DarrenP]

i have not updated to the latest build of Windows 11 yet will not be for a while

but someone else reported an issue with the new build but with Civil 3d 2022.2: https://forums.autodesk.com/t5/civil-3d-forum/c3d-2022-2-amp-windows-11-22h2-update-pipe-network-par...

they had to roll back the update

[darawork]

Thanks for the reply Darren,

I've asked IT dept should I roll back, and the response was that it might cause more problems and I should not have clicked the 'ok to restart' button in the first place. So I guess I will have to live with the consequences of my actions until such a date that someone else other than myself can fix it. It is good, well not good, to see that I'm not alone in my curiosity as to what untold joys the update would bring.

Regards,

[DarrenP]

Wow IT is really blaming you 

They could have blocked updates from happening in the first place

[lim.wendy]

Hi Darawork, 

Thanks for reporting this. I have submitted a support ticket on your behalf. You will receive a notification in your inbox based on the company email you registered. Reply to the email and share as many details as you can. The support team will try to reproduce the issues you described and reach out to the development team if needed. 

Have a great day!

[darawork]

Who knows, it may have been from the Pulze update (via IT) that happened when I was working from home on another workstation, it might not have even been Windows 11 updates fault, nor mine? Without the permission to reinstall Max or roll back anything to test with Windows or Pulze I'm at a loss. It's been a week now and as far as I can see from the boards; not much other users have experienced anything untowards. I was expecting a flood of hate mail on the boards if it was Windows updates fault. It's looking less, and less likely now.

I'll keep on using my 2022 installation for now, until such time that there is some free time companywide to try and find out what happened to my 2020 installation. Autodesk have my work based email CER report to look at. I use my own personal email address up here. Also, Remote assistance is unfortunately not possible in work due to necessary network security. It's certainly a hard case to solve.

I just hope the CER I sent from my work PC gets properly looked at. Autodesk Support CaseNo:19675357 - Unresolved. They contain a lot of detailed information about workstation setup and software versions, and are a lot easier to diagnose for the dev team than human interaction via email.

I would have thought that a lot more people up on here were on W11 and 2020 edition products. But it seems I'm one of the few, if not the only one who was using 3DS Max 2020 when W11 updated to 2H22. Strange that. 😞

Regards,

[K.W.J.P.]

Maybe you got a new PC with Win11 already installed - then of course, this statement has no real meaning.

But anyway, I think that it is not a good idea to jump always on the latest Versions. Especially in the case of OS it might be better to stay for a longer time period on the older, but proven one, until there is a very certain reason to change. The newest stuff at it´s latest time point often produces problems. Win11 is by far not an exception here and suffers still on Childsickness.  AND Autodesk developers are still messing things up - like the broken Quadmenue in Max 2023 - for no reason (!)... I will still leave my fingers on that Redmond stuff.

[darawork]

Hi, 

Yeah my new Workstation (Dell Precision 5820) came with Windows 11 preinstalled. I do agree with your statement though, there's nothing wrong with Windows 10, and I wish I still had it.

Regards, 

[K.W.J.P.]

Try to contact Dell. They might support you with Win 10 here, as long your applications are not working well here, it might be in theire own interest to find solutions for customers. Pain to reinstall all and maybe not only me - but suffering on issues like that, is also not a solution. ...And anyway - what´s next then?

[darawork]

Hi,

Unfortunately I'm just a user here in the office, so I have no say in regards to what OS I'm on. Most other people are on Windows 10, I seem to be the test Guinea Pig with Windows 11.
My only choice now is to keep working in Max 2022, so everything is not lost. I do miss working in Max 2020 because everything was set up nicely, but the time to upgrade comes to all users eventually. Like taxes and death, it is unavoidable.

Regards,

[K.W.J.P.]

I understand so well.. I also hate to migrate from one version to another...

But so said, I think the test Guinea Pig still survived then and can successfully inform the other Guinea Ones about getting the bad flu when stepping on win11... 😃

[darawork]

Hi,

Regarding product migration, which we all hate, please vote here:

https://forums.autodesk.com/t5/3ds-max-ideas/product-customisation-tied-to-log-in-credentials/idi-p/...

🙂
Regards,

[Diffus3d]

The maxwrappers issue reminds me of this.  Maybe possible that the new 21h2 update has .net changes in it?  Or maybe a C++ redist?   This would be tough to fully diagnose, but I'd start with the C++ updates.  Maybe it's not related to 21h2 but installed around the same time.   Wish I could be more of a help, but this is one of those hard ones which require some diligence.  

Best Regards,

[darawork]

Hi, 

There was a dot net update that followed the next morning alright, and I was hoping that it was Microsoft patching the patch, but it didn't fix anything in Max unfortunately. The runtime reinstallation routine may well fix it, but unfortunately I'm not an Admin on my office pc, so I can't try it out. I'll certainly mention it to IT though. Although it looks like my best course of action will be to leave Max 2020 installed for the foreseeable and check if it loads up eventually after a few more windows updates. Might be lucky. 

It may well have been a dodgy Pulze plugin installation alright, canceled half way through and then reinstalled. I wasn't around to see what happened, that happened on the same day as the update. Seeing as there is only one other documented case of 22H2 breaking Autodesk software up on the boards, when I was expecting to see a flood of problem posts, it certainly may well not be the Windows update that broke Max. 

Regards,