Render 3D then application no response

kennethy1
Community Visitor

Render 3D then application no response

kennethy1
Community Visitor
Community Visitor
‎03-20-2024 09:20 PM

Dear All Expert,

 

I have recently switched to a new computer running Windows 10 22H2. I have installed both 3ds Max 2017 SP1 and the latest version of 3ds Max 2024. After completing my design, when I try to render the 3D scene using V-Ray or Arnold, both versions of the software do not respond. However, other programs on my computer work fine, the performance only used lower 20%. Here are the specifications of my computer:

 

Dell Precision 3660 Tower

Windows 10 22H2

CPU: 12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz
RAM: 64GB DDR4
Display: NVDIA GeForce RTX 3060

 

Please Help.

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Diffus3d
Advisor
Advisor
‎03-21-2024 12:28 AM

Are you using the GPU or the CPU to render?  

 

Did you install windows on this new machine yourself, or did it come pre-installed?  

 

Best Regards,

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kennethy1
Community Visitor
Community Visitor
‎03-21-2024 06:50 PM

Hi Diffus,

 

i tried to render with Arnold, V-ray 6 or V-ray GPU, and the windows is installed by myself.

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Diffus3d
Advisor
Advisor
‎03-21-2024 07:43 PM

A 20% bottleneck like that indicates (to me) a system problem of some kind.  3dsmax is telling your computer to render something, but it's choking on some kind of bottleneck  So, that means its lacking... something.  That something can be power, size, memory, a valid location to render to, permission to write, etc.  

 

Some places to start looking:  (Some of these assume you built the machine yourself, if not, some may not matter.)

 

Do you have an built in GPU on your motherboard?  Is it disabled in the BIOS?  Maybe max is using the wrong GPU. 

Is your system overheating?  (Manual throttle by motherboard?  You can test by taking the side off the computer, but it's no long term fix) 

Does the problem happen if you run 3dsmax as administrator?

In your device manager, do you have an exclamation points? 

Is your power supply big enough?  

Before you installed windows, did you enable AHCI?  (If you have an SSD?)

Is your RAM stable in that configuration?  (If you built the machine yourself, not all RAM chips are compatible over a certain limit, typically 32GB. The motherboard manual will list the compatible RAM chips over a certain size.)  

Did you install the drivers for the GPU?

 

Some articles with folks that have the same issue (with other software):

https://answers.microsoft.com/en-us/windows/forum/all/is-it-normal-for-system-to-use-around-20-of-my...

 

https://forums.tomshardware.com/threads/my-graphics-card-only-uses-25-no-matter-what-i-do.3809595/

 

https://linustechtips.com/topic/1401031-solved-low-cpu-and-gpu-utilization-in-some-games-but-not-oth...

 

https://graphicscardhub.com/low-gpu-usage/

 

Best Regards,

 

 

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