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I use to have similar problems until I realised that the scale I was working to was tiny so whenever I tried to pan around something it would pan way too quickly. A way I got around this was to always make sure you've got whatever your panning around selected. That seemed to work for me.
Regards with the zooming, select your object and press 'Z' it will zoom in so the object takes up the whole viewport size and then zooming using the mouse scroll works a lot better.
Hope this helped!
At the bottom right of the 3ds max screen, select and hold the pan view fly-out (looks like a hand), and select the 2D Pan Zoom Mode (looks like a hand with a marque-select behind it). This will disable accelerated viewport panning and behave how you would expect while panning.
This is really late in the game but also turning on edged faces helps with this. Almost like Max has an easier time with figuring out that there's geometry there if it runs into more edges while zooming.
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