Missing External Files Connection

[Anonymous]

Once i open the file will become like this.

All external file (included texture & ies)are empty.Can someone help me solve this problem.i have try configure user paths but doesn't works.
😭

[irishman_team_kilber]

have you tried the relink bitmap? not sure this will work with IES lights

i cannot access the 3ds max apps store at the moment

https://www.colinsenner.com/scripts/relink-bitmaps