I cannot work with 3ds max.

[Anonymous]

Hi there....

I wanna work with 3ds max. However, I cannot. I'll upload a photo. the photo will be starting file for me. Because I tried much to use 3ds max. But, I couldn't achieve. Please help me. I've a student licence that will last 3 years. So, I need help. Also, I got an error message that its name is "Communication Failure".  I hope somebody help me. Please Please I'm begging you guys. There is nothing to do for me.

[irishman_team_kilber]

https://forums.autodesk.com/t5/installation-licensing/3ds-max-2016-communication-failure/td-p/604191...

https://forums.autodesk.com/t5/installation-licensing/communication-failure-error-with-installation/...

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

[Mark.Lancaster]

@Anonymous

Welcome to the community..

Your failure is due to using the web installer..

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[natasha.l]

Hello @Anonymous,

The Communication Failure pops up when you try to use a "Install Now" setup.exe in the install folder. You can try the Browser Download. 

If you are using a download now or install now you want to try a more effective method called browser download via the Autodesk Virtual Agent. 

Follow these steps with the Broswer Download method: 

• Log in as an Administrator 
• Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter 
• Temporarily disable your Antivirus software & Firewall
• Temporarily disable UAC:  Windows 7 , Windows 10 
• Download all of the parts Autodesk Virtual Agent
• Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator 
• Files will be directed to C:\Autodesk
• Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[natasha.l]

Hello @Anonymous,

I wanted to follow up with you, I hope you were able to resolve the issue. 

Thank you.