Clock Error: Check that your system clock is set to the current date and time be

[Anonymous]

Hello, I recently downloaded and installed the student free trial 3DS max 2020, when I tried to start it the following message appears:

I tried to solve the problem with this solution (Windows part ) : https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Licensing-Error.html

Now the following message appears:

I tried these solutions:

1. https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Clock-Error-Check-that-y...

2. https://forums.autodesk.com/t5/installation-licensing/clock-error/td-p/6979076

3.https://forums.autodesk.com/t5/a360-drive-forum/a360-wrong-system-clock/td-p/6991178

But none of these solutions worked for me...

I will be happy if someone can help me.

[irishman_team_kilber]

what does your computer clock say? check the date, and time make sure it's correct make sure you have all the windows updates,

[Anonymous]

My computer's clock shows the correct time :

I'm from Guadeloupe and my time zone is the same on my computer: 

[irishman_team_kilber · Accepted solution]

is not Guadeloupe in france, time 19:49 should not you have it set to the EU time and not canada time zero.

[Anonymous]

Thanks you alot irishman team killer, I changed the time zone :

It works but it shows me " 30 Days left of trial ":

Its wasnt supposed to be 3 years of free trial for students ?

[irishman_team_kilber]

i think the student verison is 3 years the normal trial is set to 30 days

[Anonymous]

Oh, so I downloaded the wrong one. Thanks you for your help and sorry for bothering you, but I don't understand why I have the 30 days version beacause I downloaded 3 years student version here: 

[irishman_team_kilber]

I'm not sure if you downloaded the wrong one @brentscannell do you have to register your serial number to convert a 30 day trial into a student version? or does the student version give you a 3 year right away once you have register it! 

[Anonymous]

I just read this topic: https://forums.autodesk.com/t5/installation-licensing/converting-the-30-days-trial-version-to-the-st... and I didn't received serial number or 3 year right when I registered to download the student version.

[natasha.l · Accepted solution]

Hello @Anonymous, 

As of right now, I see you have access to a student license for 3ds Max 2019 not for 3ds Max 2020. Keep in mind that for each product & version you wish to have access to & receive in your Autodesk Account visit the  "Free Software" page & select it from the drop-down. So go back to the page & select the proper version.

• Your Educational Account & "Free Software" page will provide you with all the information you will need to download, install & activate. You will also receive an email containing your Serial# & product key, the information will appear in your Autodesk Account in 24-72hrs. 
• If you have already selected the product on this page, it is registered & should also be available in your Autodesk Account under the "All Product & Services" it will appear in your Autodesk account in 24-72hrs.

Change License Type to Student License 

1. At the top-right of the screen select the drop-down triangle  next to the User Name. 
2. Click “About (Product)” then click “Manage License...” to open the License Manager screen.

 

 3. The License Manager feature will allow you to:

• “Change license type” to pull up the “Let’s Get Started” screen at launch to reselect (Sign In, Serial Number, Network Licensing)
• “>” Drop Down to update your Serial Number & Activate 

 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hello @natasha.l.

I downloaded the 3ds max 2019 after the 2020 and I received my license for the 2019 version, now I will uninstall the 2020 ans use the 2019 version.

Thanks for your help.