Can only launch 3ds Max with Autodesk Desktop App, otherwise crash

rdauchel
Explorer

Can only launch 3ds Max with Autodesk Desktop App, otherwise crash

rdauchel
Explorer
Explorer

I've installed 3ds Max on my new company managed Lenovo T470. At the end of the installation, I've launched it automatically and it worked fine.

Next time I launched it, it crashed immediately with the "an error has occurred" message.

I've uninstalled it. Reinstalled it. Same behaviour.

I've then followed the "Remove Autodesk Software" procedure to remove everything : https://knowledge.autodesk.com/customer-service/download-install/remove-products/remove-windows-prod...

And reinstalled it. Same thing in the end: 3ds max crashed when launching it the 2nd time.

 

Then I inadvertently launched it with the Autodesk Desktop App, and then it worked fine.

I've then tried to launch it with the Windows Start Menu, the Desktop Link, double clicking on a max file and also by double clicking on the 3dsmax.exe: everytime 3ds Max is crashing.

But if I launch it with the Destop App it works.

It's ok for me, but not so convenient.

 

Any idea?

Thanks

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