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3Ds max stops responding on startup when i install vray

V737
Participant

3Ds max stops responding on startup when i install vray

V737
Participant
Participant

so i have been having this problem for about 2 weeks now, and after a lot of tries i still can't figure out where is the problem,

 

i had 2 versions of max 2015 and 2017 both had vray installed on them not sure which vray was installed on 2015 but i had vray 3.4 installed on 2017,

 

both worked fine, about 2 weeks ago i opened max 2017 and it loaded up, the UI loaded up and everything, then it froze if i click anywhere on the UI, it tells me (not responding) and tells to close the application. after some tests of opening and closing max i figured out it's not just a mere isolated issue,

 

both 2017 and 2015 did the same thing, and i tried clearing the user preferences file located in the appdata/local/autodesk/3ds max folder to no avail 

when i uninstalled vray though from 2017, max worked fine, if i reinstall it the problem happens again.

 

i then installed max 2016 and installed vray 3.3 on it, and i reinstalled max 2017 with vray 3.4 again and they both worked fine for about 2 weeks, yesterday the problem happened again, now all of them do the same thing, max 2017 and 2016 and 2015. each with a different version of vray 

for the love of god i can't figure out the problem.... 

 

i also tried updating my VGA driver nothing changed, 

 

specs:

core I5 3.1GHz

16GB ram

nvidia geforce 650 ti

windows 7

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V737
Participant
Participant

Update: i just reinstalled max 2017 again, the problem persisted... 

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Alfred.DeFlaminis
Alumni
Alumni
Accepted solution

Hello @V737 and welcome to the community,

 

If Max is working well until you install Vray, you should probably direct this question to the good folks at Chaosgroup.  Vlado and his team are very communicative and it may be something small that is causing this issue for you.  I am not in a good position to do support on Vray so my best suggestion here is to head to the Vray forums.  You have to email them to get access to the forums and send some information about your license.  Please try that, and thank you for doing so!

Best Regards,

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Alfred.DeFlaminis
Alumni
Alumni

Hello @V737,

 

I wanted to follow up here, did you resolve this issue?  

 

Best Regards,

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