3ds max crashes after launching to viewport

[t.nazarjoker]

Hi everyone! I have a problem with launching 3ds max. My 3dsmax launches to viewport and then crashes without any warning or error alert. I attached photos to be clear in my description.

Here's the things I tried to make:

- Put 3dsmax.exe into exceptions in anti-virus and windows defender

- Returned Max to factory settings by deleting ENU folder

- Runed as administrator

- Tried to change graphic engine to Nitrous Software, OpenGL

- Updated graphic card's drivers and also updated BIOS

- Reinstalled 3ds Max

- Reinstalled windows so to start from fresh, but after that 3dsmax has worked only for a week and then problem reappeared

- I also installed two different versions of max: 2022 and 2023 and they crashed too

I will appreciate your help! Any solutions are welcome

Thank you in advance,

Nazar

[Diffus3d]

Hello @t.nazarjoker ,

Are there any clues in the log files for 3dsmax?   Link here on how to find them.  

Best Regards,

[t.nazarjoker]

I'm not sure if anything wrong here. I'll appreciate if you tell me what's the problem

2023/02/14 18:43:40 INF: [10064] [00748] Authorize for license 3DSMAX2021 successful
2023/02/14 18:43:40 INF: [10064] [00748] License Success
2023/02/14 18:43:40 INF: [10064] [00748] Application started with secure mode state 'OFF'
2023/02/14 18:43:40 INF: [10064] [00748] Python version: 3
2023/02/14 18:43:40 INF: [10064] [00748] Product version: 3ds Max 2021 (23.0.0.915)
2023/02/14 18:43:40 DBG: [10064] [00748] ADP Initialize: Done
2023/02/14 18:43:40 INF: [10064] [00748] Data collection and use is 'ON'. Change your participation anytime in the Help menu of 3ds Max.
2023/02/14 18:43:43 DBG: [10064] [00748] Could not find the specified file in DefaultSettingsParser::parse()
2023/02/14 18:43:48 DBG: [10064] [00748] Graphics driver requested by the user : Nitrous
2023/02/14 18:43:48 DBG: [10064] [00748] Graphics driver actually created in the viewports : Nitrous DX11
2023/02/14 18:43:50 INF: [10064] [00748] Autodesk 3ds Max Security Tools is active via configuration settings
2023/02/14 18:43:58 DBG: [10064] [00748] At Nitrous init, the OGS graphics device requested is : Nitrous DX11
2023/02/14 18:43:59 DBG: [10064] [00748] At Nitrous init, the OGS graphic device actually created is : Nitrous (Direct3D 11.0 Feature Level 11 - NVIDIA GeForce RTX 3050 Ti Laptop GPU)
2023/02/14 18:44:01 DBG: [10064] [00748] Starting network
2023/02/14 18:44:01 INF: [10064] [00748] StartupTemplate factoryTemplateFolder: C:\Program Files\Autodesk\3ds Max 2021\en-US\StartupTemplates
2023/02/14 18:44:01 INF: [10064] [00748] StartupTemplate userTemplateFolder: C:\Users\User\Documents\3ds Max 2021\startuptemplates
2023/02/14 18:44:01 INF: [10064] [00748] StartupTemplate appdataTemplateFolder: C:\Users\User\AppData\Local\Autodesk\3dsMax\2021 - 64bit\ENU\en-US\StartupTemplates
2023/02/14 18:44:01 DBG: [10064] [00748] Graphics driver requested by the user : Nitrous
2023/02/14 18:44:01 DBG: [10064] [00748] Graphics driver actually created in the viewports : Nitrous
2023/02/14 18:44:02 DBG: [10064] [00748] Graphics driver requested by the user : Nitrous
2023/02/14 18:44:02 DBG: [10064] [00748] Graphics driver actually created in the viewports : Nitrous
2023/02/14 18:44:02 DBG: [10064] [00748] Graphics driver requested by the user : Nitrous
2023/02/14 18:44:02 DBG: [10064] [00748] Graphics driver actually created in the viewports : Nitrous

[Diffus3d]

Out of curiosity, does anything in this article help?  Maybe try a different graphics driver?  (In 3dsmax) 

Best Regards,

[t.nazarjoker]

I tried to change graphic drivers. I changed every of them, and still nothing. Yesterday, I've updated directx, and didn't help neither.

Do you have any other solutions? Any ideas that could've help?

[Diffus3d]

Best bet I think is to post on the Installation and Licensing forum, they have folks who specialize in this sort of thing.  This forum is mostly about usage but I took a shot. 

Best Regards,

[t.nazarjoker]

Ok, thank you a lot!