3ds max crash after loading when I'm using amd integrated graphics

[babasmurf69]

Hello there,
My 3dsmax crashing after launch instantly when I get to modeling window it crashes, also while starting the program system sound get muted, I have amd 5800hs processer

and this the event log :
Faulting application name: 3dsmax.exe, version: 25.0.0.997, time stamp: 0x62100578
Faulting module name: nvcuda64.dll, version: 31.0.15.3141, time stamp: 0x6413a5c5
Exception code: 0xc0000409
Fault offset: 0x000000000053cee4
Faulting process id: 0x0x41CC
Faulting application start time: 0x0x1D98BE160A119F3
Faulting application path: C:\Program Files\Autodesk\3ds Max 2023\3dsmax.exe
Faulting module path: C:\WINDOWS\system32\DriverStore\FileRepository\nvami.inf_amd64_b3414b97d027dbc4\nvcuda64.dll
Report Id: a2dde4c4-e834-474d-be92-836b90d037e2
Faulting package full name:
Faulting package-relative application ID:

[ManniiCode]

This looks like a serious problem. I'll wait for someone who really knows how to fix the issue to come, but I have some suggestions to try.

1. Remove the ENU folder to get max to reset to default (likely not going to fix anything)
2. Windows Update to update all the drivers
3. Try to find the driver from the manufacturer's website and try installing it. In this case, I think you're working on a laptop, if it's Asus laptop, go to Asus website, if it's Lenovo, go there, etc.
4. Reinstall 3Ds Max

[darawork]

Hi,

The clue to why it's not working is in the Faulting Module names starting with 'NV'. These are Nvidia specific componants, as in dedicated Graphics Card componants. Unfortunately from what you are saying above you don't seem to have a dedicated Graphics card. I would imagine 3DSMax is upset by this. 

System requirements here: https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/5yRBq0gwzGWD7440KlWWIc.htmlhtt...

Please note page six and seven of the sys requirements for 2024, here it explains what AMD branded cards will work, just in case you have an AMD Graphics Card hiding somewhere.

Regards,

[chansooZG4NC]

I just solved this problem also.

you can try moving 'nvcuda64.dll' file to another folder and open it again.

Maybe 3DS max tries using CUDA core.