3ds max 2020 Layer Manager error

[zoltankatonaa]

Time and time again, the layer manager error appears. I tried rename the ENU folder, but this error time and time again. 

Layer Manager error

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at DevExpress.Utils.Text.FontCache.GetCharactersWidth(Graphics graphics, String text, StringFormat stringFormat)
at DevExpress.Utils.Text.TextOutDraw..ctor(FontCache fontCache, Graphics graphics, String text, Rectangle drawBounds, Rectangle clipBounds, StringFormat format, TextHighLight highLight, IWordBreakProvider provider)
at DevExpress.Utils.Text.FontCache.PrepareTextOut(Graphics graphics, Color foreColor, String text, Rectangle drawBounds, Rectangle clipBounds, StringFormat stringFormat, TextHighLight highLight, IWordBreakProvider wordBreakProvider)
at DevExpress.Utils.Text.FontsCache.DrawString(Graphics graphics, String text, Font font, Color foreColor, Rectangle drawBounds, Rectangle clipBounds, StringFormat stringFormat, TextHighLight highLight, IWordBreakProvider wordBreakProvider)
at DevExpress.Utils.Text.TextUtils.DrawString(Graphics g, String text, Font font, Color foreColor, Rectangle drawBounds, StringFormat stringFormat)
at DevExpress.Utils.Paint.XPaintMixed.InternalDrawString(GraphicsCache cache, String s, Font font, Rectangle r, Brush foreBrush, StringFormat strFormat)
at DevExpress.Utils.AppearanceObject.DrawString(GraphicsCache cache, String text, Rectangle bounds, Brush foreBrush, StringFormat format)
at DevExpress.XtraEditors.Drawing.TextEditPainter.DrawString(ControlGraphicsInfoArgs info, Rectangle bounds, String text, AppearanceObject appearance)
at DevExpress.XtraEditors.Drawing.TextEditPainter.DrawText(ControlGraphicsInfoArgs info)
at DevExpress.XtraEditors.Drawing.BaseControlPainter.Draw(ControlGraphicsInfoArgs info)
at DevExpress.XtraEditors.Drawing.BaseEditPainter.Draw(ControlGraphicsInfoArgs info)
at DevExpress.XtraTreeList.Painter.TreeListPaintHelper.DrawNodeCell(CustomDrawNodeCellEventArgs e)
at DevExpress.XtraTreeList.Painter.TreeListPainter.DrawCellCore(CellInfo cell, CustomDrawNodeCellEventArgs e)
at DevExpress.XtraTreeList.CustomDrawEventArgs.DefaultDraw()
at DevExpress.XtraTreeList.Painter.TreeListPainter.DrawCell(CellInfo cell)
at DevExpress.XtraTreeList.Painter.TreeListPainter.DrawCells(RowInfo ri)
at DevExpress.XtraTreeList.Painter.TreeListPainter.DrawRow(TreeListDrawInfo e, RowInfo ri)
at DevExpress.XtraTreeList.Painter.TreeListPainter.DrawRows()
at DevExpress.XtraTreeList.Painter.TreeListPainter.DoDraw(TreeListViewInfo viewInfo, DXPaintEventArgs e)
at DevExpress.XtraTreeList.TreeList.OnPaint(PaintEventArgs e)
at MaxCustomControls.MaxTreeList.OnPaint(PaintEventArgs e)
at MaxCustomControls.ExplorerTreeList.OnPaint(PaintEventArgs e)
at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m)
at DevExpress.XtraTreeList.TreeList.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
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Win32 Version: 4.8.4110.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
3dsmax
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Win32 Version: 22.0.0.757
CodeBase: file:///C:/Program%20Files/Autodesk/3ds%20Max%202020/3dsmax.exe
----------------------------------------
AssemblyLoader
Assembly Version: 22.0.0.757
Win32 Version: 22.0.0.757
CodeBase: file:///C:/Program%20Files/Autodesk/3ds%20Max%202020/AssemblyLoader.DLL
----------------------------------------
CSharpUtilities
Assembly Version: 22.0.0.757
Win32 Version: 22.0.0.757
CodeBase: file:///C:/Program%20Files/Autodesk/3ds%20Max%202020/CSharpUtilities.DLL
----------------------------------------
ManagedServices
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Win32 Version: 22.0.0.757
CodeBase: file:///C:/Program%20Files/Autodesk/3ds%20Max%202020/ManagedServices.DLL
----------------------------------------
UiViewModels
Assembly Version: 22.0.0.757
Win32 Version: 22.0.0.757
CodeBase: file:///C:/Program%20Files/Autodesk/3ds%20Max%202020/UiViewModels.DLL
----------------------------------------
PresentationFramework
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Win32 Version: 4.8.4110.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
WindowsBase
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System.Core
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4110.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
PresentationCore
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Win32 Version: 4.8.4110.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
System.Xaml
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll
----------------------------------------
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----------------------------------------
Autodesk.Max.SlateSdkWrapper
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----------------------------------------
Autodesk.Max.StateSets
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----------------------------------------
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ManagedBootstrap
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----------------------------------------
MaxWpfContent
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Sunlight
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CodeBase: file:///C:/Program%20Files/Autodesk/3ds%20Max%202020/bin/assemblies/Sunlight.dll
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Autodesk.Max
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System.Drawing
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System.Configuration
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----------------------------------------
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----------------------------------------
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AdWindows
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----------------------------------------
DevExpress.XtraTreeList.v14.1
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----------------------------------------
MaxCustomControls
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Win32 Version: 22.0.0.757
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----------------------------------------
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----------------------------------------
DevExpress.XtraEditors.v14.1
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----------------------------------------
DevExpress.Utils.v14.1
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DevExpress.Data.v14.1
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PresentationFramework.Aero
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PresentationUI
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Microsoft.Expression.Interactions
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Autodesk.Connectivity.WebServices
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Autodesk.DataManagement.Client.Framework
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Autodesk.DataManagement.Client.Framework.Vault.Forms
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Autodesk.DataManagement.Client.Framework.Forms
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Autodesk.Connectivity.WebServices.WCF
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System.ServiceModel
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DevExpress.Utils.v16.1
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************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

[tomderouck]

We have the same problem... Opening the same file on another computer: problem is gone. Maybe the problem is Microsoft .net Framework?

[jon.bell]

Hi @zoltankatonaa ,

I just wanted to check back with you on this issue to see if this had been resolved for you.

Could you please confirm if downloading and installing the latest 3ds Max 2020 updates from your Autodesk Account fixed this issue?

In addition, can you please take a look at these articles on updating your VC++ and .NET components?

• See How to remove and reinstall the Microsoft .NET Framework
• See also How to remove and reinstall Microsoft Visual C++ Redistributables packages

Thank you for your time, and we hope to hear from you soon!

[furniturun]

Hello. I have the same error in 3ds max 2022 in scene explorer. I can't click on your links in the post.
I updated these components and still the error continues to appear.

[miledrizk]

Hi,

Just a quick test to see if it's related to the graphics card's driver,

Go to Customize menu, Preferences, Viewports Tab, click the Choose Driver button,

And from the drop-down menu choose a different option, start from top to bottom,

You'll need to restart 3DS Max after each choice.

If this helps, then I think you need to update the graphics card's driver,

In general, it's a good idea to update the graphics cards regardless of this issue.

[furniturun]

Hi!

This problem cannot be caused by drivers because I use Nvidia Studio drivers and they are always updated to the latest version. Resetting the interface settings (deleting the ENU folder) temporarily helps to solve the problem. Often I notice this problem when there are imported elements from AutoCAD and Illustrator. If among the imported elements there are names with Cyrillic, the interface breaks 100%.

[furniturun]

Yesterday the scene opened normally, today the Scene Explorer broke down again.

[jon.bell]

Hi @furniturun and @zoltankatonaa ,

Would you be able to do a File > Archive of the scene that's breaking Scene Explorer for you and upload it to a OneDrive or Dropbox folder for us to test here? Thanks!

[Diffus3d]

I noticed you have K-studio in your scripts there.  They have had some .net bus over the years, you might search for a solution there.  Or, try to uninstall it and see if the bug remains as a test.  I personally love Kstudio and use project manager for years now.  I once had a similar problem to this thread and reinstalling it solved it.  (I think I also had to disable my windows custom theme or something as well.)  

As you've noted foreign characters can also cause problems, if you rename those objects to use english characters does the problem resolve?  

Best Regards,

[furniturun]

@jon.bell 

While I was putting together this scene, everything was in order. Grouped the models. The next day, when ungrouping, an error appeared. As I wrote above, this may be due to Cyrillic characters in the names of objects.

LINK

[Diffus3d]

I think you're probably right.  In the past I've had scene errors with Chinese characters a well, so it's possibly a unicode / character set issue.  

Best Regards,

[furniturun]

I'm glad we understood the problem. But I would like to find a solution. There were no such errors in older versions.

[Diffus3d]

Seems easy enough to fix by renaming the objects.   Does that not work?

Best Regards,

[furniturun]

Seriously? Take a scene where there are several hundred objects and find objects with Cyrillic names without scene explorer? Do you think when you propose?

[zoltankatonaa]

Hi!
Fortunately, this problem only appeared a few times, I haven't had such a
problem since, thank you for your post.

Best regards:
Zoltán

[Diffus3d]

Hello @furniturun, 

I don't see how being insulting is going to help anyone here. 

First, you don't have to use the scene explorer, you can use the selection floater.  Then, you shouldn't need to interact with the .net ui that exists in the scene explorer.  You can find it in Customize->Customize User Interface->Toolbars->and drag "Selection Floater" from the Selection category to a toolbar.  Or make a new toolbar and put it there.  Then, you can select them from the old school list which in my experience never has display errors.  (I prefer it to the explorers, personally.)  

Or, you could simply rename the objects without looking at them.  If there are hundreds and they are in foreign languages than I doubt it matters greatly when they are called, but you can just select them all and use the Tools->Rename Objects tool or the NameManager in Soulburnscripts to rename them without manually picking them 1 by 1.  You might have to read the documentation for usage on removing the existing lettering.  

@zoltankatonaa 

Happy to try to help!

Best Regards,

[adenne]

so what was the solution, renaming, reinstalling net framework or k studio tools?  I have just encountered this problem.

[adenne · Accepted solution]

reinstalled .NET framework fixed it.