3ds max 2018... crashing, bugs,...

[Anonymous]

Hi all,

First time writing here, but, I had to. I just installed 3ds Max 2018 to try it out, but unfortunatelly it's almost impossible as it crashes on every 15 minutes :(. Here is also one common bug which happening very often, at least to me - check modifiers, they stop working (can't expand them) and also they know to duplicate themselfs.

Does anyone else having this issues?

FYI

[Fadhil_Farook]

First off, start by installing all the updates, especially the latest update to Max 2018. You can install these updates by opening the Autodesk Desktop App. See attachment. Please post any issues that still persists after the installation.

[Anonymous]

It says "Your available updates are installed".

Thanks

[Fadhil_Farook]

Does it crash or your viewport freezes? Do you get any error messages? Also, would you mind trying out switching the display driver for testing purposes? Usually, viewport crashes in Max 2018 is due to it's default display driver, which users have such as I have found to be the problem. Changing it has fixed it on mine and some others. Go to Customize > Preferences > Viewports > Display Drivers > Choose Drivers, and change it to Nitrous Direct 3D 9. Try that please and post if the issue persists and also if some of the issues have disappeared.

[Anonymous]

It crashes, none error message, excpect regular one.

So far, nothing helps unfortunately... It looks like I will have to stick with 3ds max 2016 or switch to something else in future, this becoming too much 😞

But this few days I've been testing 2018, it really bad/unstable.

Thanks

[Alfred.DeFlaminis]

Hello @Anonymous and welcome to the community,

Can you please list your hardware specs?  Generally speaking 2018 is very stable from my experience, there might be a system cause for the problem.  Do you see anything in your event viewer logs?  

That screenshot is very odd.  Can you please try to reset your user settings for me?  (See sig for instructions.)  Thanks!

Best Regards,

[Alfred.DeFlaminis]

Hello @Anonymous,

I just wanted to follow up here, any thoughts on my previous post? Thanks for the update!

Best Regards,

[Anonymous]

Hello,

Sorry for my late response.

Here is conf:

i5-7500

ram 16gb

Win 10

GTX 1060

I will try it and on another PC these days, but currently, at least on this one, it is really bad. This thing with modifier happening all the time (they duplicate, I cannot expand them etc. and also crashing on random).

Thank you!

[Alfred.DeFlaminis]

Thank you for the information @Anonymous.  

When it crashes, do you get a CER window?  I've checked the CER logs against your email address and I don't see an submissions.  Could you please enter your email address in there next time it crashes?  In the meanwhile, did you see anything in your event viewer logs?  

Best Regards,

[Alfred.DeFlaminis]

Hello @Anonymous,

I just wanted to follow up here, any progress on this issue?

Best Regards,

[Anonymous]

Hello @Alfred.DeFlaminis

Sorry for my late response! I stopped using it completely, it was too much..., that's why I haven't respond.

Thank you!

[nano_langenheim]

Hi,

I am also having trouble with a Windows 10, Dell XPS 15 9550 with NVIDIA GeForce GTX 960M graphics card - running with 3DsMax 17 and using Octane rendering engine. The viewports are crashing when set to either Nitrous driver ( Nitrous direct 3D9 or 11). I can set the viewports to use openGL driver or Direct3D and have less viewport crashing but I lose some the functions and it's slow.  - Is this issue fixed in Max 2018, or is this still a Nitrous problem which needs to be fixed.

[pilot69]

I have exactly the same problem.. I try everything. Yesterday I have bought a new hdd (ssd) and made a clean install of Windows (10 Pro), nvidia drivers and 3ds max 2018, but it didn't help.It's even worse because now I can't use any other display settings, only nitrousD3D11 and nitrous software mode are working... but 3dsmax crashes every few minutes and the tabs on command panel get mess in exactly same way like on your screen. And one more thing, during editing poly in the Command Panel, changing selection mode became very lagging. I recorded a video to show how changing selection modes slowly refresh command panel tabs 
pls help, right now 3dsmax became completely useless 8(( And I had no problems with previous versions of 3ds max on the same computer

https://photos.app.goo.gl/uqr11FsGuIUV76xw2

My PC:

2x  Intel(R)_Xeon(R)_CPU_E5-2650_0_@_2.00GHz

32GB Ram

Asus z9pe-d8 ws 

Nvidia 680GTX 2GB ram

Ace A55 256GB SSD

SEAGATE BARRACUDA 2TB

Windows 10 Pro (pl)

[Anonymous]

Did anyone ever find a fix for this?

The desktop app claims I have the latest update, and I've switched to Legacy OpenGL. The Modifier Panel gets filled with duplicate titles (Polygon: Smoothing Groups, Soft Selection etc.)

I'm getting crashes practically hourly, in a very minimal scene.

Cheers,

Will

[Anonymous]

Exact same issue!

Comp Specs

Win10 pro64

GTX1080

i7-4930k 3.4

32g ram

all latest drivers and updates.

Command panel lag is crazy, eventually the rollouts start dupping themselves (how I know a crash is coming) then crash to desktop, no error, no log.

I can actually replicate this simply by switching between vert,edge,border,face,element (1-5) hotkeys. I can just pound away on those keys till the rollouts start replicating and then crash.

[whitebirchstudios]

I would start rolling back your video driver until something works.

[phani_gurram]

hi is your 2018 problem  resolved..?

Im also getting problem while working with 3dsmax 2018.

if resolved can you please suggist me how it was resolved

[nano_langenheim]

Hi,

sorry, I haven't really resolved it. I have had to go to the NVIDIA web
site to manually download and install the latest drivers - and manually
install any updates for Max also. I've moved over to Max2019 and I'm
finding it much more stable particularly when I make sure I the latest
version of Arnold is there.
There are a bunch of variables that could be causing it - and 'it' varies -
my main problem was crashing in viewports and crashing even if I just had a
file open but didn't work on it for an hour or so.
It also seems to be interactive with Windows 10 updates - something goes on
when Windows 10 wants an update to the bios. Something also goes on with
some of MCG scripts I have downloaded - these seem to upset the modifier
panel - and there is possibly something specifically wrong with edit poly.

I'm sorry that these don't specifically answer your issue - but maybe if
these clues help then you could get back to the forum.
Oh - and I'm assuming you have had a go at setting your view port drivers
to legacy GL? (this was the work around for the viewport crashing). Seems
to be fixed in 2019 and I have been using the Nitrous direct 3D 11 - with
no problems - but again - I do have to go and manually collect the drivers
every now and again.
All the best.

[Anonymous]

Sorry to be unhelpful, but my solution for this was to go back to Max 2016!

Cheers,

Will

[Anonymous]

Its not the video drivers, We already tested this.  When you work at a studio our tech team likes to make sure everyone is up to date and running smooth so we are not going to roll back drivers on select machines.