3ds Max 2018 black screen crash issue

[Anonymous]

Hi Autodesk Community,

I'm a student in an animation class where we're using 3ds Max 2018 on the desktops, but I also have it on my laptop at home.  Lately, I've been experiencing problems with Max on my laptop.  Basically, I start up the program, use it for a little bit, and all of a sudden it freezes, then the entire screen goes black for a few seconds.  When it comes back, the program crashes.  This is starting to happen more often, and it's impacting my ability to hand in assignments.  I used to have the 2016 version of Max, and didn't have this problem before.  Is there a solution to this problem?

Any help would be much appreciated.  

My laptop specs:

Asus GL551JW-DS74

OS: Windows 10 Home

RAM: 16 GB

Storage: 1TB HDD, 128 SSD

Graphics: Intel HD Graphics 4600, Nvidia GeForce GTX 960M

[irishman_team_kilber · Accepted solution]

what does the error say? does it ask you to send it to autodesk and when you fill out the box does autodesk give you a crash reporting error code with numbers and letters if you submit that code here then an empoyee can look it up or give you a work around,

or if not then you can go windows your windows event viwer and double clck on windows logs and applications then look for any 3ds max warning or errors that windows give you and windows will give a short description or what is cauing the error and you can run that error code through google and it will likely give you an answer

don't forget to update your service pack and hotfixes to the lastest ones.

if you also upload the file and someone can take a look at it, if there is a copyright issue then an autodesk employee can send you a personal file that he or she can look at and see if they get the same crash

[Anonymous]

I figured it out.  I just went ahead and uninstalled and reinstalled the Nvidia driver.  Seemed to do the trick.  Thanks for the help!