3DS Max 2017 start up issue

[Anonymous]

Hi all,

I am trying to open an existing file on 3DS Max and the start up screen is frozen with only "Initializing 3DS Max" showing.

I have left it for at least 10 minutes now and still nothing.

Technical support reinstalled it last week and he has made it worse by the look of it.

Any suggestions on how to solve this issue please??

Many Thanks 

Sam

[Alfred.DeFlaminis]

Hello @Anonymous and welcome to the community,

If you start Max first and then try to open the file, does it work then?  Is this a new installation of Max 2017?  Or, is this specific to this file?  Do you see anything interesting in your event viewer logs?  (Or, could you attach them for me?)  Thanks for the information!

Best Regards,

[Alfred.DeFlaminis]

Hello @Anonymous,

I just wanted to follow up here, any thoughts on my previous post? Thanks for the update!

Best Regards,

[Alfred.DeFlaminis]

Hello @Anonymous,

I saw a kudos from you but no reply, is this still an issue for you?  I'm happy to help if you need it.  Sometimes new users posts can go into a review before they post, is that happening to you?  I just want to make sure you're taken care of.  Thanks!

Best Regards,