Jason, the forums here are largely peer-to-peer forums. Although employees of Autodesk do spend time looking through the posts, they may not have an answer for everyone.
I've also experienced frequent crashes with certain files. One in particular was a large scene with imported Revit geometry, a RailClone curb, some Forest Pack grass, and rendered with V-Ray. Since this project was moving on to the next phase, I wanted to start working in Max 2023 and V-Ray 6 (since we'd just installed those recently). After opening the Max 2022 file in 2023, I updated the Revit link and tried to render. It crashed. After several attempts to fix, I found that removing all FPP and RC content allowed it to render. Adding it back in would again cause a crash.
Then I discovered that when I updated the link (or maybe completely relinked Revit, now I'm not sure) all of the light objects in Revit imported into my scene. Almost 500 Photometric Lights were now in there, but because I had lights hidden globally I did not see them. After deleting all of those light objects, I was able to recreate my grass and curbs and render just fine.
I've also had issues with other scenes that ended up being a piece of corrupt geometry that needed rebuilding. Most often, this happens with imported objects or heavily edited objects with many modifiers active in the stack.
Frequent crashes are a pain, and in some cases affect deadlines. We've all been there, and understand your frustration. But figuring out why one particular scene crashes can be time consuming, and maybe even impossible. Especially if it is not consistently crashing.
Is there any chance you can share the file with us to see if anyone here can reproduce the crashing behavior?
Chris Medeck
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