topic Re: Error in Job processor in Vault Forum

Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 15:52:38 GMT

This morning, these message start appearing. no changes done to ADMS in the last month...

Trying to log on with these job processor credential work fine.

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 15:52:37 GMT

Can you supply your Vault Server logs for review?

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 15:57:04 GMT

Log is attached. Thx for helping

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 16:48:32 GMT

Please share the file store and console logs.

What is the INOPSYS database? Is that a Vault? Why did it go offline in the middle of the day?

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 16:53:11 GMT

INOPSYS is our Vault.

I restarted the server because I tried to solve the error. Just at restart.

Attached both logs

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 17:10:56 GMT

When you resubmit the Jobs, do they finish successfully?

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 17:13:06 GMT

Yes they did partly. Another resubmit and they were all processed. But don't know when they did and did not.

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 17:18:50 GMT

Do your Job Processors log into the Vault Server using a Vault account?

I am concerned with what I see in your logs.

Exception: AutodeskUserNotFound [8011]

The remote server returned an error: (429) Too Many Requests.

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 17:21:11 GMT

It does log in with Autodesk ID

I have a Vault user configured for job processor, but Autodesk ID is active.

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 17:32:34 GMT

Just so I am clear, you have an account profile for the Job Processor that allows it to log in using the Vault account and Autodesk ID authentication methods?

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 17:36:19 GMT

Yes.

And it has been working flawless for a few months now.

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 17:41:05 GMT

Which Authentication is it using to log into Vault?

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 17:59:13 GMT

Autodesk id

Re: Error in Job processor

ihayesjr — Wed, 11 Feb 2026 18:07:15 GMT

Don't have the Job Processor log in with the Autodesk ID if it is running on a dedicated machine.

This may be the cause of the problem.

Re: Error in Job processor

Johan_Degreef — Wed, 11 Feb 2026 19:33:01 GMT

Autodesk id

Re: Error in Job processor

Johan_Degreef — Thu, 12 Feb 2026 09:06:06 GMT

OK, I changed it to Vault account. Let's evaluate.

Thank you

Re: Error in Job processor

Johan_Degreef — Fri, 13 Feb 2026 11:31:16 GMT

OK, It seems to be working again, but was running also fine for monts with Autodesk ID. Now on Vault Account.

Thx, Johan

Re: Error in Job processor

ihayesjr — Fri, 13 Feb 2026 13:25:33 GMT

Vault is licensed using the Autodesk ID refreshing it license when the Thick Client or an add-in is launched on that machine. Launching the Job Processor does not refresh the license and therefore expires after 30 days. This is what I think happened causing the error. Within the next 30 days, you will need to log into this machine and refresh the license or it may happen again.