topic Re: Vault PDF Font Mapping Issue in Vault Forum

Vault PDF Font Mapping Issue

jimm_motyka_777 — Wed, 04 Feb 2026 18:57:52 GMT

When I generate some ACM PDFs through Vault, the fonts map out correctly. The font that is not holding is Poppins (TTF). I have times where the Poppins defaults to a generic SHX font when being generated through the Vault PDF command.

When I check the plot preview in ACM, everything is as I want (if I were to generate the PDF in ACM). Yet, so I can get the versioned PDFs (following the revisions), doing that in Vault is the preferred method. I'm trying to understand how or why this is occurring and correct this so the correct font type is generated.

In our instance, the font not being generated is the one that the company uses as the font in the company name. So, it's critical to understand how to correct this.

Any info or suggestions would be greatly appreciated. Thank you.

Re: Vault PDF Font Mapping Issue

gandhey — Thu, 05 Feb 2026 02:44:45 GMT

Hi @jimm_motyka_777 ,

Please check if you have the required font on the job processor machine :
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-DWF-created-by-Vault-Job-Processor-has-incorrect-Fonts.html

Regards,

Yogeshwar

(Vault team)

Re: Vault PDF Font Mapping Issue

jimm_motyka_777 — Thu, 05 Feb 2026 13:11:44 GMT

Thank you for the reply and the link.

The PDF option for the fonts is already checked, which is why I was going further to see what might be occurring.

I did ask IT to look into the additional settings for the Job Processor. I'll let you know what I discover.

Re: Vault PDF Font Mapping Issue

ihayesjr — Thu, 05 Feb 2026 18:20:06 GMT

@jimm_motyka_777

Yogeshwar is asking you a different question.

If the Job Processor is a dedicated machine, was the Poppins (TTF) font installed on that machine?

Re: Vault PDF Font Mapping Issue

jimm_motyka_777 — Thu, 05 Feb 2026 18:23:55 GMT

That's what I'm looking into. I believe it is another machine. This is happening more frequently with files earlier than 2017, which require updates. The ACM plot preview shows it fine, yet it is substituted through the Vault PDF command. Once IT gets back to me, I'll know more.

Re: Vault PDF Font Mapping Issue

jimm_motyka_777 — Mon, 09 Feb 2026 19:24:28 GMT

Finally contacted our IT group and they did as was mentioned in the link. On the initial test, it seems that it's the solution. If anything changes, I'll post again.

For now, it appears that's the solution.