topic Re: Cannot print Change Order Summary in Vault Forum

Cannot print Change Order Summary

mthomas — Mon, 24 Oct 2011 13:58:16 GMT

Using Vault Pro 2012...

Whenever we try and print the change order summary we get a message... "There was an internal error and Internet Explorer is unable to print this document"

I've tried on a couple different systems and get the same results.

It doesn't seem to matter what the title is nor what we select to print. The Print Preview is displayed correctly, but when we attempt to print we get the error. I've tried numerous printers including our Xerox as well as the Microsoft XPS printer.

I'm using IE 9, my system has all Windows Updates.

Any ideas?

Mike

Re: Cannot print Change Order Summary

Senthil_Kumar — Tue, 25 Oct 2011 04:17:26 GMT

Mike,

The issue is with IE 9. I also see the same issue with IE 9 and not with IE 7 or 8.

Re: Cannot print Change Order Summary

mthomas — Tue, 25 Oct 2011 16:53:04 GMT

So what are my options?

IE 9 is not my default browser (Google Chrome is) so I can't "trick" it that way

Mike

Re: Cannot print Change Order Summary

Senthil_Kumar — Wed, 26 Oct 2011 10:34:03 GMT

Thanks for reporting this issue. We could reproduce the issue to Development team to take a look at this issue. Is there anyway you can try with IE 8 for now?

Re: Cannot print Change Order Summary

Anonymous — Tue, 01 Nov 2011 15:19:03 GMT

Mike,

The only way I have been able to "fix" the printing issue (among others in Vault) is to uninstall IE9. It is not like I use it anyway (Chrome and Firefox only here).

In Win7, go to Control Panel\Programs and Features. Click on "View installed updates" then scroll down to Microsoft Windows. Right click on the Internet Explorer 9 update and uninstall. It will automatically revert back to IE8 and fix the problem. (At least it did for me.)

You will probably want to make sure you hide the IE9 update the next time it comes up in your Windows Update list.

Good luck,

Re: Cannot print Change Order Summary

ndra — Tue, 10 Jan 2012 08:35:29 GMT

Stumbled onto this problem as well. Any fixes available yet?

Cheers

Re: Cannot print Change Order Summary

Anonymous — Thu, 18 Oct 2012 16:13:19 GMT

I see this is still a problem with a new machine using Win7 32bit & VaultPro 2013.

No news?

Re: Cannot print Change Order Summary

Anonymous — Thu, 18 Oct 2012 16:19:52 GMT

Correct... I have all current Hot Fixes installed for Vault 2013, and it still does not support IE9. With IE9 installed on a machine, a change order summary cannot be printed.

See my previous post for a workaround.

Re: Cannot print Change Order Summary

mthomas — Thu, 18 Oct 2012 18:52:10 GMT

Yep, still an issue with Vault Pro 2013. Autodesk Tech Support confirmed it as a defect for me, No current solution or a timeframe for a fix and as it was a problem in 2012 and 2013 I'm not holding my breath.

I appreciate the workaround but going back to IE 8 isn't really an option

Mike

Re: Cannot print Change Order Summary

steveh5 — Fri, 19 Oct 2012 19:43:51 GMT

This issue goes back to Vault 2010. Autodesk...GET IT FIXED!!!!

Only work around that we have found is to do screen shots.

Did I mention....Autodesk...GET IT FIXED!!!!

Re: Cannot print Change Order Summary

Anonymous — Fri, 19 Oct 2012 19:50:52 GMT

Yes. OneNote's snip tool has been a life saver.

I refuse to roll back IE because of this one issue.

Hope my machine doesn't catch fire when IE10 rolls around...

Re: Cannot print Change Order Summary

edenblijker — Wed, 07 Nov 2012 21:22:41 GMT

Very strange autodesk has no solution after all those years....

Re: Cannot print Change Order Summary

Anonymous — Wed, 13 Mar 2013 21:10:32 GMT

Success!

Win7 - 32bit

VaultPro 2013 - 17.0.62.0

IExplorer 10 - 10.0.9200.16521

Re: Cannot print Change Order Summary

DannyvanDuijn — Thu, 14 Mar 2013 08:43:09 GMT

Thanks for sharing!

Re: Cannot print Change Order Summary

Maxim-CADman77 — Fri, 24 May 2013 14:07:10 GMT

Seems like IE10 is not the workaround itself

Have just tested on two configurations:

Win7Pro x64 RUS

IE10.0.9200.16576

VaultPro2013 SP1 RUS (17.1.16.0)

FAILED to print

Win7Ult x64 ENG

IE10.0.9200.16576

VaultPro2013 SP1 ENG (17.1.16.0)

SUCCESS printing

Re: Cannot print Change Order Summary

Anonymous — Fri, 24 May 2013 15:01:03 GMT

Just to continue the usage cases:

Printing change orders works on the new workstation I was recently assigned.

- En-US

- Win 7 Pro, 6.1.7601 SP1

- Vault Pro 2013, 17.0.62.0

- IE 10, 10.0.9200.16576

I hope not to be back when we roll out 2014.

Re: Cannot print Change Order Summary

Senthil_Kumar — Mon, 27 May 2013 09:57:58 GMT

Uma,

I tried with the following same scenario and I do not see the issue. Please find the video showing the workflow that I do.

http://www.screencast.com/t/HtJ8wj9a

Win7Pro x64 RUS SP1

IE10.0.9200.16576 - Russian

VaultPro2013 SP1 RUS (17.1.16.0)

Re: Cannot print Change Order Summary

Maxim-CADman77 — Mon, 27 May 2013 13:26:41 GMT

On Friday there were at least 3 clients with issue reproducible.

Config of one I've described. Today I've tried to reproduce issue on that client and issue was not reproducible there.

Thus issue could be not permanent (there were no changes made neither to ADMS nor to the client since Friday).

Then I made sure issue is still reproducible on other two (one RUS VE and one ENG).

But then IE9 was discovered on both. After updating IE the issue gone.

Thus situation is somehow improved in IE10 but can depend on something else.

Re: Cannot print Change Order Summary

Anonymous — Wed, 25 Sep 2013 18:50:53 GMT

I would like to offer my support for the "GET IT FIXED!!!!" come on guys this appears to have been a problem from 2010 and still does not work in 2014.

Thanks

Re: Cannot print Change Order Summary

kwilson_design — Wed, 06 Nov 2013 15:27:38 GMT

Please fix! 4+ years for this problem to still exist is unacceptable!!!

I would ge tthe error with IE9. Upgraded to IE10 and I no longer get the error, however once I select the printer to print to nothing happens. The printer never receives it and nothing is in the print que.