topic Re: Wikihelp in Vault Forum

Wikihelp

Anonymous — Thu, 04 Oct 2012 18:14:49 GMT

Is anyone else having issues with the Wikihelp?

I know this is not the forum for this, but I can't even click the "help" link on the wikihelp. No link responds to any clicks?

Is my Java 7 Update 7 too new for the website?

Re: Wikihelp

olearya — Thu, 04 Oct 2012 23:24:29 GMT

HI Sam,

Can you advise if this is still happening - if so whether it has worked previously and whether or not you can access the site via the web link (copy in my signature below)

Re: Wikihelp

Anonymous — Fri, 05 Oct 2012 20:22:10 GMT

Allan,

I am still experiencing this issue, even through the weblink you provided.

What I am finding is I can navigate using any of the traditional hyperlinks, but the hyperlinks that expand sections of text and the navigation bar on the left are non-functional.

Re: Wikihelp

Anonymous — Fri, 05 Oct 2012 20:23:08 GMT

Allan,

I should also mention I see this in all 3 major browsers. I primarily use Chrome but verified I have the same problem in IE8 (because Vault 2012 doesn't support IE9) and Firefox.

Re: Wikihelp

ihayesjr — Mon, 08 Oct 2012 19:34:08 GMT

Sam,

We have the same version of Java installed and cannot reproduce the problem you are experiencing. Can you clear your browsers temporary files and try again?

Re: Wikihelp

Anonymous — Tue, 09 Oct 2012 18:50:28 GMT

Clearing my browser caches made no difference. I've verified this behavior with multiple computers at our site (though I'll admit, I haven't tried this at home).

If no one else is experiencing this issue, I'll chalk it up to our corporate proxy system and contact them to resolve it.

Thanks for the help!

-Sam

Re: Wikihelp

Anonymous — Thu, 11 Oct 2012 12:40:29 GMT

A follow up:

Our companies corporate IT policy does block javascripting by default (again with the corporate unfriendly practices Autodesk uses to disseminate information), but I am on the next white list policy release to get help again. Hopefully I can have access within the quarter!

Re: Wikihelp

EKey — Tue, 11 Jun 2013 14:05:24 GMT

I've cleaned up my computer and installed the latest Java, but I still can't load the Wikihelp web page. Is the web site down?

Re: Wikihelp

philip.s — Tue, 11 Jun 2013 22:00:50 GMT

Hi Evgeny!

While we were experiencing issues with our wiki servers earlier this AM, they appear to have been resolved as the site is now fully functional.