topic Re: Excel opens (additional) blank window when Vault tab (COM add-in) is enabled in Vault Forum

Excel opens (additional) blank window when Vault tab (COM add-in) is enabled

Gabriel_Watson — Fri, 05 Jan 2018 19:43:53 GMT

Did anyone have this issue before with Office 2013 and Vault 2018?

We added the Vault tab (add-on) feature to Office, and whenever an Excel file is opened from Windows Explorer, an additional window that is blank gets opened together with the file.

Disabling the Vault COM add-in for Excel makes this problem go away.

Some users have this issue, but most don't.

Related posts (tried those solutions already):

https://answers.microsoft.com/en-us/office/forum/office_2010-excel/excel-opens-an-extra-workbook-on-startup-and-opens/5666f551-2783-4228-8823-08cdad4620e1

https://support.microsoft.com/en-ca/help/2994633/excel-how-to-troubleshoot-excel-opening-blank-when-you-double-click-a

Re: Excel opens (additional) blank window when Vault tab (COM add-in) is enabled

rtowne72 — Fri, 05 Jan 2018 21:43:28 GMT

are all the users patched to the same level in Office? We had a similar thing happen in 2017 but it was due to the users not getting office updates. Once we found they needed the updates the issue went away.

Re: Excel opens (additional) blank window when Vault tab (COM add-in) is enabled

Gabriel_Watson — Fri, 05 Jan 2018 22:01:42 GMT

This fixed it:

1) Close Excel;
2) Hide "PERSONAL.XLSB" under "C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Excel\XLSTART";
3) Open any pre-existing Excel file, and close it (you should still see a blank/ghost window);
4) Open Excel again and see the issue is fixed.