topic Email Configuration timeout Error in Vault Forum

Email Configuration timeout Error

Boopathi_Sivakumar — Thu, 27 Sep 2018 11:52:07 GMT

Hello guys,

Have problem while configuring email in Vault 2019.

Do no whats the issue while configuring it says operation has timedout as shown in the image

kindly help me with this

thanks

Boopathi

Re: Email Configuration timeout Error

cbenner — Thu, 27 Sep 2018 12:32:49 GMT

@Boopathi_Sivakumar

Have you tested that port you are using to make sure it is open? That could cause a time out error, because the server is trying to send the email, and it cannot get through.

Another thing to check, are you using Windows Domain credentials for your Vault logins? If so, you may not need to use the SMTP Authentication in the Email setup dialog.

Re: Email Configuration timeout Error

ihayesjr — Thu, 27 Sep 2018 16:49:09 GMT

Looks like you are using port 465 which may be a secure port. At this time Vault doesn't connect with secure ports.

Re: Email Configuration timeout Error

Boopathi_Sivakumar — Fri, 28 Sep 2018 04:58:29 GMT

After Checking with my server settings in my mail I tried this it says SMTP AUTH is required i have checked in i have given my username and password correctly but still got the error what should i do now?

Re: Email Configuration timeout Error

cbenner — Fri, 28 Sep 2018 15:51:23 GMT

@Boopathi_Sivakumar

Try Port 25 with no SMTP Auth.

Re: Email Configuration timeout Error

Boopathi_Sivakumar — Sat, 29 Sep 2018 04:21:01 GMT

That too not working this time some other pops up.

Re: Email Configuration timeout Error

Richard.Rankin — Mon, 01 Oct 2018 07:37:18 GMT

Hi @Boopathi_Sivakumar

The error message being displayed in the ADMS Console, is being handed to it, from the email Server itself. Its not Vault that is erroring.

If you look at the error message "61145 is in an RBL". I do not know what software is being used for the email server, but I suspect that RBL, stands for Real-Time Blacklist.

So work with the email servers Administrator to resolve that specific error message.

https://www.sonicwall.com/en-us/support/technical-documentation/sonicos-6-5-security-configuration-rb/configuring-the-rbl-filter