topic A Couple of questions that may be fairly simple to answer.......hopefully in Vault Forum

A Couple of questions that may be fairly simple to answer.......hopefully

simon4D86F — Wed, 26 Jun 2019 13:38:45 GMT

Hello All,

I have just installed Vault Workgroup 2018 including all available updates, and I have a coupe of questions....

1. I have attached two pics, one shows the Folders within vault, however, the folder names are missing, can you tell me why this is happening and how to sort it out?

2. On the second pic, I have shown what Inventor dwg's, not the idw's looks like, why are they showing like this and not as a CAD dwg icon?

3. How do I put PDF's into vault, when I use "Add File" Vault hangs and does nothing, and there is no link from adobe to be able to add to vault, what am I missing?

All help is most gratefully received.

Re: A Couple of questions that may be fairly simple to answer.......hopefully

johannes.bauer — Wed, 26 Jun 2019 14:04:00 GMT

Hi Simon,

for 1:

You do have active a different view.

Right mouse click on part number / customize view / reset and it should show the standard

Name would be the property which shows the foldername

for 2: Perhaps you need to fully start inventor once to recognize those dwgs?

Otherwise you can try run inventor as administrator?

Re: A Couple of questions that may be fairly simple to answer.......hopefully

gandhey — Wed, 26 Jun 2019 14:38:59 GMT

Hello,

For the drawing file icons issue in vault - can you see same behaviour in Windows explorer where you have downloaded these drawings.? If you see same issue, the drawing file icon for Windows need to be fixed and that will take care of behaviour you see in vault client.

For pdf files Add files issue - are you bulk uploading pdfs or few files ?

Regards,

Yogeshwar

(Vault team)

Re: A Couple of questions that may be fairly simple to answer.......hopefully

simon4D86F — Wed, 26 Jun 2019 18:21:27 GMT

Hi,

I am trying to do one at a time and bulk, same thing every time.

Re: A Couple of questions that may be fairly simple to answer.......hopefully

gandhey — Thu, 27 Jun 2019 08:02:48 GMT

Hello,

This is strange. Please report a case with our Product support to take a look at this.

Regards,

Yogeshwar

(Vault team)

Re: A Couple of questions that may be fairly simple to answer.......hopefully

Anonymous — Thu, 27 Jun 2019 14:05:45 GMT

I suspect it's the Add Files dialog in Vault Explorer that's hidden offscreen or behind other windows. When you add a pdf to a vault folder and the Vault Explorer appears to hung you press Alt+space to activate the menu in the Add File dialog. Then press M for move and use the arrow keys to move the dialog box on screen.

Re: A Couple of questions that may be fairly simple to answer.......hopefully

simon4D86F — Thu, 27 Jun 2019 14:59:46 GMT

Hi GunnarN,

I tried what you suggested, however, I dont have the problem that you described, in the screen shot attached, this is when it freezes and I have been looking at this for ten minutes. This is "Adding" a total of 8 PDF's.

Re: A Couple of questions that may be fairly simple to answer.......hopefully

Anonymous — Thu, 27 Jun 2019 16:44:28 GMT

That's a better explanation of what's going on than your first post. Always try to supply as much information possible for us to be able to help the best way we can.

Check the server logs from when you try adding the files. Doe's it hang regardless of the number of files? Is the problem reproducible on more than one vault client? Is the problem isolated to pdf files, or is it the same for example adding a few jpg files the same way?