topic Vault 2024 Error in Vault Forum

Vault 2024 Error

Avinash_MPG7DC — Thu, 21 Nov 2024 05:29:23 GMT

When i try to get the dwg fine. dll error is popping up,.

johannes.bauer — Thu, 21 Nov 2024 12:02:35 GMT

Avinash_MPG7DC — Thu, 21 Nov 2024 18:14:54 GMT

Hi @johannes.bauer, yes I had referred to the article, repair/reinstallation of Vault 2024 I tried but no luck! same error.

johannes.bauer — Fri, 22 Nov 2024 10:07:20 GMT

Please open a support case. Thanks.

Avinash_MPG7DC — Fri, 22 Nov 2024 10:12:22 GMT

Could you please guide me the procedure to open a support case. Thanks.

Gabriel_Watson — Fri, 22 Nov 2024 18:37:03 GMT

You can check your open cases in this page below:
https://manage.autodesk.com/support-cases

To open a new support ticket, I'm afraid you would have to "Ask the Autodesk Assistant" (but don't worry, it shouldn't bite) to narrow down the question by selecting "Post-purchase support" > Help using my software > Vault Products > then keep responding until you can talk to an agent or file the ticket:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-find-where-is-the-function-to-open-a-support-ticket.html