topic Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure in Vault Forum

Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Fri, 11 Feb 2022 12:17:15 GMT

Gang...

The new viewer technology in Vault is awesome.

But, on some files, I don't have ability to measure the models.

The idw's seem to be fine.

I Updated the model dwf via the Thick Client (Update) but still won't measure.

Any idea what determines if I can measure a model or not?

Best,

Steve H.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

CGBenner — Fri, 11 Feb 2022 13:55:26 GMT

@steveh3

Hi Steve... hope you're doing well!

Is this consistent with all models, or are there only certain ones that you cannot measure?

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Fri, 11 Feb 2022 14:14:49 GMT

Hello Chris...

Yes, fine here. Thx. Hope same is up there.

Only certain models. Some act as they should.

They all view fine, just can't measure on Thick and Thin clients on certain files.

It's isolated to Thick Client and Thin Client browser (Think Forge Viewer is local on these two when viewing).

I tested on mobile app and same file I can measure. But, I think the Forge viewer runs externally on the app.

Best,

Steve H.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

CGBenner — Fri, 11 Feb 2022 15:42:14 GMT

@steveh3

Do you have an easy model that you could share? Simple part maybe? I'd like to see if I get the same results.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Fri, 11 Feb 2022 15:53:33 GMT

Chris...I will send a private message.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

CGBenner — Fri, 11 Feb 2022 16:14:55 GMT

@steveh3

Thanks, got the file. I was able to measure with this in thick client, both in the preview window and with using View to pop out to a larger window. I don't have thin client set up so I'm not able to test there.

Might be time to bring in @ihayesjr to have a look?

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

ihayesjr — Fri, 11 Feb 2022 16:30:27 GMT

@steveh3

What build of the Vault client are you on?

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Fri, 11 Feb 2022 16:43:35 GMT

@CGBenner...that's good to hear. It's isolated to our environment

@ihayesjr

2022.2.1 (Build 27.2.67.0)

Best,

SteveH

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

ihayesjr — Fri, 11 Feb 2022 17:11:08 GMT

Hi @steveh3

I was able to verify your issue with Chris' help.

I have created an internal defect for it. PDM-35859

Please log a product support case so that we have the issue tracked properly.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Mon, 14 Feb 2022 13:36:58 GMT

Thanks gentlemen....

Case ID: 18712152

Best,

Steve H.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

johannes.bauer — Thu, 14 Apr 2022 05:06:45 GMT

2022.3 was released yesterday where this is fixed.

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Thu, 14 Apr 2022 11:40:40 GMT

Thank you Johannes...will try it out this weekend.

Best

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Thu, 14 Apr 2022 11:45:37 GMT

Looks like a Vault and Inventor patch came out yesterday.

Assuming this is a Vault Client update that fixes it?

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Thu, 14 Apr 2022 11:48:12 GMT

Assuming the Server patch has not been released yet? That would fix the Thin client?

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

johannes.bauer — Thu, 14 Apr 2022 12:40:29 GMT

Server and Client Vault Patch are available.

The Server patch is for the Thin Client Viewing and do not forget to clear the cache in the browser,so the new data gets loaded.

Thanks

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Mon, 18 Apr 2022 11:21:52 GMT

Thanks Gentlemen...

Appears to be fixed.

Best,

Re: Vault 2022 Forge Viewer Measure - doesn't always allow to measure

steveh3 — Mon, 18 Apr 2022 12:03:18 GMT

Sorry Gentlemen...

Did a little more testing and not sure it's completely fixed...I have to turn on a setting and can't measure holes.

https://autode.sk/3M7oB1a

Video demonstrates what I am seeing.

Best,