topic Betreff: Vault has uninstalled itself. in Vault Forum

Vault has uninstalled itself.

dave.cutting — Tue, 29 Mar 2022 13:46:36 GMT

Hi,

We've recently upgrade to Inventor and Vault 2022, but after using Vault for a couple of weeks, a number of user in the company have had Vault disappear from their machine completely.

It no longer appears in the installed programs list, the Inventor plug-ins have gone, no desktop shortcut. Nothing. They haven't manually unistalled it, it's just disappeared.

Has anyone else seen this behaviour?

Re: Vault has uninstalled itself.

ihayesjr — Tue, 29 Mar 2022 14:24:52 GMT

Have you checked with your IT department to see if they pushed out some changes that may have caused this to happen?

Re: Vault has uninstalled itself.

dave.cutting — Tue, 29 Mar 2022 14:56:41 GMT

No, we've not had any Windows updates pushed out.
It seems to be occurring randomly.

Re: Vault has uninstalled itself.

ihayesjr — Tue, 29 Mar 2022 15:58:08 GMT

I wasn't referring to Windows Updates. I was talking about IT changing software packages, auditing programs, or group policy changes.

You might want to watch or review your Event Viewer logs.

Re: Vault has uninstalled itself.

CAD3D09 — Wed, 30 Mar 2022 09:09:29 GMT

Hi,

we face the same problem. After using the Vault client for a couple of weeks it disappers.

No Folders, no Icon and no entry in installed programs list.

And we made definitely no changes at the system.

Re: Vault has uninstalled itself.

dave.cutting — Wed, 30 Mar 2022 09:23:07 GMT

We haven't made any IT changes to our system.
I wouldn't know where to start looking in the Event Viewer Log.

Betreff: Vault has uninstalled itself.

MUM_dloew — Wed, 30 Mar 2022 10:17:17 GMT

Hi, I have the same issue on several PC by a Customer. I Have no Idea

Re: Vault has uninstalled itself.

GunnarNilsson — Wed, 30 Mar 2022 12:51:09 GMT

An IT guy approached me today in another matter. Talking to him he also mentioned that the vault client disappeared yesterday. I checked the windows logs, and there was a few entries about genuine service being reinstalled, and just seconds later there was another entry that vault wg client 2022 was successfully uninstalled. And the logged in user isn't even local admin, not allowed to touch the programs. I do suspect genuine service is the culprit here.

Re: Vault has uninstalled itself.

ihayesjr — Wed, 30 Mar 2022 12:55:47 GMT

@GunnarNilsson

Thanks for that information. I will ask my teams to look into this and see what we find.

Re: Vault has uninstalled itself.

ihayesjr — Wed, 30 Mar 2022 12:58:47 GMT

Everyone,

Can you look into the Add\Remove Programs and tell me what version of the Autodesk Genuine Service you have?

Re: Vault has uninstalled itself.

dave.cutting — Wed, 30 Mar 2022 13:03:07 GMT

Currently running version 4.6.0.124

Re: Vault has uninstalled itself.

GunnarNilsson — Wed, 30 Mar 2022 13:41:32 GMT

Still waiting for the version number for genuine service. I just wanted to mention the license type for the vault client. It's a network license in case that's relevant.

Betreff: Vault has uninstalled itself.

MUM_dloew — Wed, 30 Mar 2022 13:54:43 GMT

I have version 4.6.0.124

Re: Vault has uninstalled itself.

KevinHu_PDMS_Vault — Wed, 30 Mar 2022 14:06:05 GMT

Hi everyone,

Could you please run the attached tool to collect the log for our analysis?

Re: Vault has uninstalled itself.

CAD3D09 — Thu, 31 Mar 2022 06:08:19 GMT

Hi,

we are running version 4.6.0.124 of the genuine service on our clients.

Re: Vault has uninstalled itself.

J_Dumont — Fri, 01 Apr 2022 01:12:08 GMT

Hello,

Unfortunately, I have to join this party as well. I have a customer who is experiencing the same issue with Vault Pro Client 2022 uninstalling itself. Something else to add is that the users do not have the rights to install/uninstall.

Not sure if it matters but their Vault licensing is network.

I'll check which version of AGS is running on computers with the problem.

Re: Vault has uninstalled itself.

ihayesjr — Fri, 01 Apr 2022 13:04:21 GMT

@J_Dumont

Please see Kevin's post above and send us the information.

Re: Vault has uninstalled itself.

BDCollett — Fri, 01 Apr 2022 21:44:50 GMT

This will explain why the Vault client was missing on a clients computer yesterday. I just assumed they never installed it and were confusing it with Vault Server..

Re: Vault has uninstalled itself.

elizabeth_dalida — Mon, 04 Apr 2022 07:47:15 GMT

We also have clients with this behaviour. Currently the only way to correct the issue is to reinstall Vault Client.

No changes were applied on the specific date when the problem started. Coincidentally, several PCs start to have the same issue on the same day.

Some of the client had a crash when Checkin in files from Inventor et others were slightly different.

After the crash:

C:\Program Files\Autodesk\Vault Client 2022\Explorer\Connectivity.VaultPro.exe is no longer present
AddIn Vault in Inventor disappears
Not much infos in the Windows Event log nor ADMS log
No infos in the antivirus/ quaranteen (plus exclusions for Vault extension and folders were applied)

For information, during the test migration we have noticed that if we install the image deployment of AutoCAD (with update included) before installing the image of Vault client (update also included), the Vault client will disappear. However, if the Vault with updates are installed before AutoCAD, there is no problem.

Hopefully these infos can help to find a cause!

Re: Vault has uninstalled itself.

johan.monnier — Mon, 04 Apr 2022 12:34:29 GMT

Here is more specified information about Elizabeth message :

"For information, during the test migration we have noticed that if we install the image deployment of AutoCAD (with update included) before installing the image of Vault client (update also included), the Vault client will disappear. However, if the Vault with updates are installed before AutoCAD, there is no problem."

Actually, when we did the test migration, the image deployment have updates included (AutoCAD 2022.1.2 & Inventor 2022.2.2 & Vault 2022.2.2).
However, after installing the softwares, they are not fully updated !!! In fact, we still have to do the some of the updates manually after, through the Autodesk Desktop App.
It is when we want to do those updates that we have to be careful of the operations order.
- If AutoCAD update is installed before the Vault update : Vault will disappear.
- If Vault update is installed before the AutoCAD update : Vault will stay installed.