topic Re: Failed to acquire vault license in Vault Forum

Failed to acquire vault license

jeyaar — Sat, 17 Sep 2022 19:01:40 GMT

I have product design and manufacturing collection license, but somehow vault license stopped working. With inventor license for example I have no issues.

Before that I have switched from token licensing to monthly license. For some time it worked as it should, but eventually this happened.

Please help to solve this issue.

Re: Failed to acquire vault license

Gabriel_Watson — Sun, 18 Sep 2022 03:14:17 GMT

It would help if you posted a screenshot of your exact error message. Did your license stop working after logon/working for some time? From my notes, see if any solution below helps:

- "Error: Failed to acquire a license" when logging into Vault: Install Autodesk Licensing Service and/or Install Autodesk Single Sign-On (SSO) component.
https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-Failed-to-acquire-a-license-when-logging-into-Vault-Job-Processor.html

- AutoCAD or other application (Vault/Inventor) fails to sign in upon launch with the message "'The license manager is not functioning or is improperly installed. AutoCad will now shut down.": use the Windows Control Panel to uninstall the Autodesk Single Sign-On Component, and reinstall it from the Autodesk portal (https://manage.autodesk.com).

- "Product License - Out of Time" error that says "License checkout timed out. What do you want to do?": try updating all the licensing (and other) apps through the Autodesk Desktop App, then remove current licenses using the ADSKLicensingSupportTool (downloadable here: https://knowledge.autodesk.com/customer-service/account-management/transition-to-named-user/update-named-user-license)
https://forums.autodesk.com/t5/installation-licensing/how-to-reset-autodesk-2023-licensing-update/m-p/11068638#M261932

Re: Failed to acquire vault license

jeyaar — Mon, 19 Sep 2022 15:11:25 GMT

Somehow design and manufacturing collection license does not allow to use vault professional. I just use flex licensing solution for vault.

This was the massage. I tried to restart the computer as well. May be you can advise the reason why I cant use the mentined license

Re: Failed to acquire vault license

Gabriel_Watson — Mon, 19 Sep 2022 15:26:05 GMT

Hm.... again from my notes I have one thing to try here to increase timeout wait times in case needed:

"- Increase timeout values in Vault server:
Navigate to folder C:\Program Files\Autodesk\ADMS(**client product version**)\Server\Web\Services \web.config.
Back up the web.config file from the path C:\Program Files\Autodesk\ADMS (**client product version**)\Server\Web\Services \web.config.
Edit the web.config file in Notepad and increase values from the following keys:

Default Value: <timeouts connection="120" defaultCommand="360" longCommand="1800" />
Updated Value: <timeouts connection="120" defaultCommand="3000" longCommand="1800" />

Default Value:
<replication.mergeagent.settings>
<add key="QueryTimeout" value="600" />
<add key="LoginTimeout" value="120" />
</replication.mergeagent.settings>
Updated Value:
<replication.mergeagent.settings>
<add key="QueryTimeout" value="6000" />
<add key="LoginTimeout" value="1200" />
</replication.mergeagent.settings>

Default Value: <httpRuntime maxRequestLength="51200" executionTimeout="1000" />
Updated Value: <httpRuntime maxRequestLength="51200" executionTimeout="5000" />
Perform an IIS reset, and execute the command “iisreset” from CMD where Vault ADMS is hosted."

Re: Failed to acquire vault license

DarrenP — Mon, 19 Sep 2022 17:12:36 GMT

well yeah the Collection does not come with Vault Pro

Vault pro is a separate subscription you need to purchase