topic Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen in Vault Forum

Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

steveh3 — Tue, 11 Oct 2022 14:08:50 GMT

Gang...have a Windows 11 machine running Thick Client 2022.3 and all was working fine. Now halfway thru the day, anytime we attempt to view an idw or model. They viewer comes as just a white screen. If we switch back to Design Review, it works as expected.

Did a repair on the Client, but still same issue.

Other machines are fine.

Thoughts?

Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

ihayesjr — Tue, 11 Oct 2022 14:52:10 GMT

@steveh3

We don't support Vault 2022 on Windows 11.

Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

steveh3 — Tue, 11 Oct 2022 15:05:34 GMT

I kind of suspected that would be the answer.

But, we can't upgrade to 2023 because of the slow item update (patch coming soon someone on your team told me) and we are being forced by IT to go to Windows 11.

All was good until a few hours ago.

😐

Best,

Steve H.

Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

CGBenner — Tue, 11 Oct 2022 17:48:59 GMT

@steveh3

What browser is Win 11 defaulting to?

Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

steveh3 — Wed, 12 Oct 2022 12:00:57 GMT

Chrome

Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

steveh3 — Mon, 17 Oct 2022 11:16:32 GMT

So, went back and looked at a couple other workstations running Windows 11. The viewer quit working on those too. Several were immediately after installing, we had to switch back to Design Review. The other couple worked for awhile (about a month) then all of a sudden shows a white screen when attempting to view thru new Autodesk Viewer.

So, appears there's a Windows update or something that might be causing the issue.

We will just deal with it until we get VP2023 going.

Thanks for the insight.

Best,

Steve H.

Re: Vault 2022.3 - new Autodesk Viewer and Windows 11 can't view files anymore...White Screen

steveh3 — Tue, 31 Jan 2023 12:40:57 GMT

So, still experiencing issues, VP2023.2, Windows 11 and Forge Viewer. Will work most of time and then all of a sudden it quits. Get a white screen when attempting to view a file. Only way that we can fix is to keep rebooting a machine until it works. Some machines are worse than others. Appears to be a bug with Windows 11 on some machines.

My machine has no problems. It's running Windows 11.

Problem does not exist at all on Windows 10 machines.

Best,

Steve H.