topic Re: Not able to sign in using the Upchain plug in in solidworks in Upchain Forum

Not able to sign in using the Upchain plug in in solidworks

francismb — Fri, 12 Jul 2024 16:38:13 GMT

When click to the button to sign in on my PC, this is what it says. It was working a week ago but now it doesn't even open the browser. There is no available field to put in my credentials in the plugin, so how do I fix this?

Re: Not able to sign in using the Upchain plug in in solidworks

gleb_tarasov — Mon, 15 Jul 2024 06:38:15 GMT

Some time ago, my colleague had the same problem. After a while, access appeared again. We think it might be an issue with internet connection.

Re: Not able to sign in using the Upchain plug in in solidworks

danijel.tot — Mon, 15 Jul 2024 07:06:25 GMT

Hi, can you try to delete following files (if they exist):

Directory: "%appdata%\Roaming\Upchain":

Auth
AutodeskConfiguration

Directory "%appdata%\Roaming\Upchain\Upchain CAD Connector":

All xml files ending with "_Settings"

Re: Not able to sign in using the Upchain plug in in solidworks

francismb — Mon, 15 Jul 2024 14:18:38 GMT

How long did it take to appear again?

Re: Not able to sign in using the Upchain plug in in solidworks

ryan.solomonUP7UF — Mon, 15 Jul 2024 16:34:21 GMT

Hi @francismb, can I confirm whether you have upgraded to 24.3 as per the plugin prompts?

Also I can confirm that the sign in with Autodesk should be the only available option. If you don't have one, you can create an ADSK account and use the same email address that you've been logging in with

Re: Not able to sign in using the Upchain plug in in solidworks

francismb — Mon, 15 Jul 2024 16:51:15 GMT

Yes I have upgraded to 24.3

I already have an ADSK account.

Re: Not able to sign in using the Upchain plug in in solidworks

francismb — Mon, 15 Jul 2024 16:51:35 GMT

I tried this and the problem still persists.

Re: Not able to sign in using the Upchain plug in in solidworks

gleb_tarasov — Tue, 16 Jul 2024 05:41:21 GMT

Actually on the next day I think. He had the same problem when he is working from home, but on the next day he logged in through a computer at work and everything was fine.

Re: Not able to sign in using the Upchain plug in in solidworks

kristina_md — Tue, 16 Jul 2024 06:59:06 GMT

Hi Francis!

Would you please open a Salesforce case so the support Team can investigate this behavior and update the Development Team?

Kind regards,

Kristina Momirovic-Dedic

Senior Support Specialist

Re: Not able to sign in using the Upchain plug in in solidworks

francismb — Tue, 16 Jul 2024 15:19:23 GMT

Okay thanks. That is interesting because I am also working remotely

Re: Not able to sign in using the Upchain plug in in solidworks

francismb — Tue, 16 Jul 2024 18:35:31 GMT

Hey Kristina, I have already created one (they are working on it). Its pretty urgent so I'm hoping I can get information from anywhere I can at this point.

Re: Not able to sign in using the Upchain plug in in solidworks

francismb — Mon, 05 Aug 2024 18:43:00 GMT

Support helped me find a solution

I had to log out of my "Autodesk access" and log back in again. Still not entirely sure what caused the issue but his has fixed it.