topic Re: ADD DOCUMENTS in Tandem Forum

ADD DOCUMENTS

nir_arad_79 — Thu, 11 Jul 2024 21:24:36 GMT

Documens adding is stuck .

Docs->Add documents - the window popping up but theres a sign of never ending processing.

i wanted to add document to my model but i cant .its a big problems.

no guide for pumps no date to end the insurance of equipment . please fix it.

Re: ADD DOCUMENTS

jessica_smith — Fri, 12 Jul 2024 12:45:06 GMT

Hi @nir_arad_79 !

Does the same thing happen when you try this in incognito? If it works in incognito, then I would try clearing your cache and a hard reload on your browser.

If you're not already using it, try Chrome, which is the most stable.

Re: ADD DOCUMENTS

nir_arad_79 — Fri, 12 Jul 2024 16:15:35 GMT

Jess hi .

it doesnt work if i on incognito

the word in the upper left says incognito

and this is the screen i see

Re: ADD DOCUMENTS

jessica_smith — Fri, 12 Jul 2024 16:28:51 GMT

Hi @nir_arad_79 ,

What do you admin access to the docs account? If you have admin access to the docs account and cannot attach documents, please submit a support request here.

Re: ADD DOCUMENTS

nir_arad_79 — Fri, 12 Jul 2024 16:47:40 GMT

Im a regular user . I registered to autodesk. Please explain more or direct me to read about admin docs account.

I thought its a simple problem only to press some buttons and attach pdf to items.

Thnx

Re: ADD DOCUMENTS

jessica_smith — Fri, 12 Jul 2024 17:14:00 GMT

@nir_arad_79 sure. So your permission level in Autodesk Docs is factored in when accessing files (models, pdfs, etc.) from the Docs project via the model upload and docs dialogue box in Tandem. To upload files from the Docs project to Tandem, you need administrative access to Docs. This is by design. Picture below of where to check this in Docs.

Re: ADD DOCUMENTS

nir_arad_79 — Fri, 12 Jul 2024 19:16:25 GMT

Jess hi.

We have different screens i saw that your main one is: "autodesk construction cloud" and mine is tandem.

I tried two ways to add docs:

1.File-import model -autodesk docs

2.Docs-add documents.

Both of the tries becomes with never ending process .

thanx for help

Re: ADD DOCUMENTS

jessica_smith — Mon, 15 Jul 2024 12:52:48 GMT

Yes! That is correct because permissions/levels of access to Autodesk Docs matter when trying to add documents to your digital twin in Autodesk Tandem. For a user to add documents to Tandem from Docs, they need to have administrative permissions in Docs. So, I would check your access level to Docs.

If you haven't ready, please review our Docs page on the Autodesk Knowledge Site (AKN)

If you have administrative permissions and have followed the steps outlined on AKN please submit a support case here.

Re: ADD DOCUMENTS

nir_arad_79 — Wed, 17 Jul 2024 08:25:14 GMT

HI Jess it still not working. maybe you want to do a anydesk or zoom or something else so i will show u .

and it isnt working in 2 different computers.

i files an issue to autodesk help but they said they want me to look here at the forum .

no one solved my simple task to add pdf to my project so i can assign pdf to asset

Re: ADD DOCUMENTS

nir_arad_79 — Thu, 18 Jul 2024 09:28:36 GMT

NOW IT WORKS.

THANX !

Re: ADD DOCUMENTS

jessica_smith — Thu, 18 Jul 2024 12:49:11 GMT

Hi @nir_arad_79 ,

Thanks for letting me know. i'll be sure to nudge the team.

In the meantime, the day after you contacted me, we released direct file upload. See the picture below from the What's New section of the home screen in Tandem. I hope this feature is what you are looking for. If you have any feedback, please feel free to share it here.

Re: ADD DOCUMENTS

nir_arad_79 — Fri, 19 Jul 2024 18:29:04 GMT

Hello jess long time no see.

a new issue

the doc was uploaded its in my facility but when i try to attach the doc to an asset

for example a lighting fixture catalog to a lamp . i cant.

because there isnt a link field in parameters .

"all discipline-> link to documents is not exist

youre tandem is gr8 you can assign links but look at mine

i cant.

please help me t assign the specific catalog to my light.

by the way this example i show here says that all of the docs cannot be assigned to assets

very bad.

Re: ADD DOCUMENTS

jessica_smith — Fri, 19 Jul 2024 19:08:32 GMT

Hi @nir_arad_79,

There are a few steps that need to be done before you can simply attach a document to the element.

Create a link parameter; click here to learn more.
Assign the newly created Link parameter to all the classifications that need it in the facility template.
Update the facility template for the facility that is utilizing it.
Make sure all documents have been uploaded to the facility
Attach the document to the element via the link parameter created in Step 1.

I hope that helps. After reviewing the provided documentation, please let me know if you have any questions.

Re: ADD DOCUMENTS

nir_arad_79 — Sat, 20 Jul 2024 20:03:36 GMT

yes as usual you help each time , and i succeeded with your instruction to add a pdf to asset