topic Re: Autodesk on computers without internet access in Subscription Changes Forum

Autodesk on computers without internet access

devin_m — Sat, 28 Mar 2020 09:50:30 GMT

Is there a way to use Autodesk named user subscriptions on computers without internet access?

Re: Autodesk on computers without internet access

DarrenP — Sat, 28 Mar 2020 13:03:58 GMT

internet is required for license verification but you can run offline for a limited amount of time

Re: Autodesk on computers without internet access

lynn_zhang — Mon, 30 Mar 2020 00:51:57 GMT

Hi @devin_m, thanks for your question!

For named-user subscription, you must activate online to start with and connect to the internet at least once every 30 days. If you can't connect to internet at all, you can continue to use your multi-user subscription or network maintenance plan by limited exception, until we provide an alternative offline solution. More information will be available on the exception process and who qualifies.

Hope this helps.

Re: Autodesk on computers without internet access

devin_m — Mon, 30 Mar 2020 23:31:21 GMT

@lynn_zhang - Thanks for the update. Can you update this post when additional information is available on the exception process?

Re: Autodesk on computers without internet access

lynn_zhang — Tue, 31 Mar 2020 00:36:21 GMT

Yes we will when the information is available. Thanks for your patience!

Re: Autodesk on computers without internet access

Anonymous — Tue, 21 Apr 2020 16:17:35 GMT

Any updates?

I know of certain organizations that have literally hundreds of seats of AutoCAD that have no internet access. While I would expect they would qualify for the "limited exception" to run without reconnecting to the Internet every 30 days, I am also concerned about the need for each workstation to connect to the internet initially to get Named User authentication working.

Re: Autodesk on computers without internet access

pendean — Tue, 21 Apr 2020 19:01:42 GMT

Nothing will change anytime soon; you will need to invest in network licensing for the scenario you started. Contact a reseller in your region to discuss options available https://www.autodesk.com/partners/locate-a-reseller

HTH

Re: Autodesk on computers without internet access

lynn_zhang — Wed, 22 Apr 2020 04:05:47 GMT

Hello @Anonymous ,

Thanks for your follow up and we understand your concern. @pendean is correct, we are still working on the solution to this but we will make sure to provide the update when it's available. In addition to a reseller, you can also reach out to Autodesk directly to explore the options. Please click here to arrange a chat with a Customer Success Specialist.

Re: Autodesk on computers without internet access

ahmet.ozturk.tr — Mon, 14 Sep 2020 19:28:08 GMT

This is still not resolved. There is no solution.

Contacting the customer service is not a solution.

Thanks,

Ahmet

ADesk Subscription User

Re: Autodesk on computers without internet access

Bennykr — Mon, 16 Nov 2020 09:41:48 GMT

It is 3 months after new multi-user subscriptions retired and there is no solution yet?

What is the immediate solution for licenses for a company that has no access to the internet?

Re: Autodesk on computers without internet access

cmeuserZF86G — Tue, 19 Jan 2021 12:45:06 GMT

@lynn_zhang How about a solution to the issue with staff/organizations without access to the internet?

Re: Autodesk on computers without internet access

pendean — Tue, 19 Jan 2021 14:51:28 GMT

@cmeuserZF86G Read this https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/About-using-a-Autodesk-product-on-subscription-without-an-Internet-connection.html

Re: Autodesk on computers without internet access

Tiana_Y — Tue, 26 Jan 2021 18:27:06 GMT

Hi @devin_m,

As noted on the customer landing page, we are making alternatives available to customers working in industries where connectivity is a challenge. You can reach out to your Autodesk representative or reseller for more information on these alternatives and how to access them.

Wishing you the best!

Re: Autodesk on computers without internet access

devin_m — Wed, 27 Jan 2021 01:44:19 GMT

@Tiana_YThanks for the reply. It would be nice if Autodesk could provide a more detailed answer then to "contact your reseller for more information." If I don't know what alternatives are available, how will I know that my reseller is providing the best option? But you did answer my question so I will accept your solution.

Re: Autodesk on computers without internet access

pendean — Wed, 27 Jan 2021 14:43:16 GMT

You call more than one reseller to validate their offerings/information, or you rely on what is on the Autodesk websites/forums the day you look at it and hope it is the best for you.

No one at Autodesk is going to hold your hand and walk you through it in person. Sorry, they've never done that in 40-years of existence.

Everyone can contact a reseller or more in their region, here is how you find them https://www.autodesk.com/partners/locate-a-reseller

Re: Autodesk on computers without internet access

devin_m — Thu, 28 Jan 2021 21:51:08 GMT

@pendean I can look online and find tons of information about the benefits of named user subscriptions and how they work but cannot find anything online about how to use AutoCAD on computers that do not have internet access. And to clarify, these are computers that can never connect to the internet. Like you, I don't like to be handheld and always do thorough research before making any decision. Which is why I find the lack of transparency a little frustrating.

Re: Autodesk on computers without internet access

pendean — Fri, 29 Jan 2021 15:07:25 GMT

>>>...how to use AutoCAD on computers that do not have internet access...<<<
This is all Autodesk says on the topic https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/About-using-a-Autodesk-product-on-subscription-without-an-Internet-connection.html

A reseller can flesh it out for you as you may need.

Re: Autodesk on computers without internet access

Anonymous — Wed, 17 Feb 2021 09:38:58 GMT

Dear all, as the network licenses are discontinued and only named user liences could be bought we run into a big problem after upgrading to AutoCad 2019 and newer products. As the workplaces have absolutely restricted access to the internet there is no way to activate the license (unless the proxy module will use NTLM V2 or Kerberos). I'd opened calls at the support portal but they were ignored. It looks like that AutoDesk wants us to evaulate other CAD software vendors, right?

Regards from Germany,

Dieter Koch

Re: Autodesk on computers without internet access

pendean — Wed, 17 Feb 2021 14:20:11 GMT

You need to do what is right for you and your business my friend, just like we all do every day.

Re: Autodesk on computers without internet access

kees.janssen — Tue, 23 Feb 2021 09:10:54 GMT

As dutch government we do not allow users to logon with their email into any accounts on internet. Business privacy first. Our company pays fot the licenses. We just want to use your software no services at all. Autodesk has no need too know anything about our users or our data. We use our own environment to allow users to use the software. We use our own vaults (non-Autodesk). Users are not allowed to save any company data in other environments. Data ans application use logging is our governmental policy, not Autodesks. So we cannot and will not change to named use. It is absolutely no option. Because of the answers above we have to look for other options too. CAD updates / changes take about a year. We have to act soon, unless Autodesk keeps the concurrent use network licenses.