topic Re: Problems with license renewal in Subscription Changes Forum

Problems with license renewal

Anonymous — Tue, 11 Aug 2020 08:28:36 GMT

Hello, From our company we have been trying to contact the salesperson who managed the license for us last time but it has been impossible. Tomorrow the license expires and we want to renew perhaps with the multi-user option. How can we do it?

Re: Problems with license renewal

Anonymous — Wed, 12 Aug 2020 07:57:20 GMT

Find another reseller?

Re: Problems with license renewal

natasha.l — Thu, 13 Aug 2020 16:10:53 GMT

Hello @Anonymous,

If you purchased through a reseller you will have to work with them.

We had extended the ability to purchase new multi-user subscription plans to August 7, 2020 and moved the retirement to August 7, 2021. While we communicated that we would begin transitioning customers to named user starting May 7, 2020, we do not want to introduce a change at a time when business-as-usual is hard enough. You can find more information & an FAQ here.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Problems with license renewal

AllenJessup — Wed, 12 Aug 2020 19:27:30 GMT

Is the reseller still in business? Can you reach a general phone number for them rather than the specific person?

Re: Problems with license renewal

Tiana_Y — Thu, 13 Aug 2020 15:46:11 GMT

Hi @Anonymous,

I wanted to check in and see if the information that @natasha.l helped answer your questions, or if the list that @Anonymous provided helped you find a new reseller?

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.