topic Re: Not accepting subscription in Subscription Changes Forum

Not accepting subscription

gnalven — Sun, 14 Feb 2021 00:24:37 GMT

I am a paid up user for many years. I use EAGLE almost every day. Now EAGLE insists I am a FREE user and I cannot work on my boards. I can sign into my AUTODESK account and it says I am a paid user.

WTF guys. How to remedy?

Re: Not accepting subscription

pendean — Tue, 16 Feb 2021 15:22:25 GMT

Seek help from your account page (? icon top right corner of page).

Re: Not accepting subscription

jorge_garcia — Tue, 16 Feb 2021 18:57:11 GMT

Hi @gnalven ,

Are you signing in with the same Autodesk account as the one that shows your entitlement? What type of computer are you using?

The more info you can provide the better I'll be able to help.

Best Regards,

Re: Not accepting subscription

gnalven — Tue, 16 Feb 2021 19:30:10 GMT

Hi Jorge,
I have been using this computer, PC Windows 10, for a few years now.
I have not changed anything with regards to EAGLE.
I use a password manager (Lastpass) and there were some superfluous accounts there. I deleted them signed out of eagle and back in. And guess what. Works!
I have known you since the old days and I thank you for the simple! Let's see if it holds up.

Regards,

Gary S Nalven
President
Linor Technologies, Inc.
336.485.6311
www.linortek.com