topic Re: Company Changing Name/Email in Subscription Changes Forum

Company Changing Name/Email

brian.robertson — Tue, 25 Jan 2022 20:02:06 GMT

Hi, not sure if this is the correct forum or not... but...

My company will soon undergo an acquisition, and therefore get a new company name and email system.

Since all of our AutoDesk product users log in using our current company email as their username, how will they be affected? What steps should we take before our email system changes? What steps should we take afterwards?

My goal is to make sure that our users are not locked out/blocked from using their AutoDesk software at any point.

Thanks,
Brian-

Re: Company Changing Name/Email

pendean — Tue, 25 Jan 2022 20:23:39 GMT

Contact and engage an Autodesk reseller in your region (or your acquiring company's region, or both): this is not going to be something you want to do on your own https://www.autodesk.com/partners/locate-a-reseller

Re: Company Changing Name/Email

Gabriel_Watson — Thu, 03 Feb 2022 04:30:48 GMT

As far as I have seen, the e-mail address you use for registering an Autodesk account is only used for renewal/assignment communications, and are not required to be even active (Autodesk sends those communication e-mails without checking if the addresses are still active or not).

You should definitely change the Primary Admin's e-mail before losing access to his registered e-mail, but the remainder of the users will be able to change their registered e-mail individually at their profile security settings (https://profile.autodesk.com/security), at their earliest convenience.

Until users update their own accounts with the new company e-mail, they would still be able to use their old "dead" e-mail addresses to sign in, as long as they do not require a password reset or dual authentication via e-mail. All software that is currently signed in would not be signed out if the e-mails go defunct.