topic Re: Unable to Complete Survey for Autodesk Education Course in Education Installation, Licensing & Administration Forum (Read-only)

Unable to Complete Survey for Autodesk Education Course

praigal — Wed, 22 Jan 2025 08:05:47 GMT

Hi everyone,

I’m a user of Autodesk Education courses and successfully completed one in the past. At that time, I was able to complete the survey and get my completion PDF without any issues.

Recently, I finished a second course, but now I’m unable to complete the survey due to what seems to be a technical issue. The system displays an error, and the survey doesn’t load properly. I suspect there may be a problem with the web code.

Does anyone know how to get in touch with Autodesk support to resolve this?

Thanks in advance for your help!

Re: Unable to Complete Survey for Autodesk Education Course

LeoWarrenADSK — Wed, 22 Jan 2025 11:15:05 GMT

Hi @praigal,

Welcome to the Autodesk Community!

Please reach out to our Education Team through the Autodesk Assistant, as they should be able to find out. Please don't hesitate to reach out if you need any further assistance.

All the best,

Re: Unable to Complete Survey for Autodesk Education Course

LeoWarrenADSK — Fri, 24 Jan 2025 15:39:52 GMT

Hi @praigal,
Has the suggestion in my previous post helped answer your question?
If so, please click on the button "Mark as Solution". This helps future community members benefit if they have the same question.
If you still need help, please feel free to provide an update so we as Community know how we can help you.

All the best,

Re: Unable to Complete Survey for Autodesk Education Course

praigal — Sat, 25 Jan 2025 17:01:26 GMT

Sorry, but the Autodesk Assistant only provides automated answers and hasn’t been helpful in resolving my issue. I’ve also tried to reach out to a real person, but I haven’t received any responses yet.

Re: Unable to Complete Survey for Autodesk Education Course

LeoWarrenADSK — Mon, 27 Jan 2025 16:08:39 GMT

Hi @praigal,

I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

Re: Unable to Complete Survey for Autodesk Education Course

smtabilo — Mon, 27 Jan 2025 21:51:12 GMT

Hi!! Did you solve this?? I Have the same issue...

Re: Unable to Complete Survey for Autodesk Education Course

LeoWarrenADSK — Tue, 04 Feb 2025 19:20:45 GMT

Hello, @praigal,
Were the education support team able to help you and answer your question?

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information.

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for.

All the best,

Re: Unable to Complete Survey for Autodesk Education Course

brunno25bpv — Thu, 27 Mar 2025 23:11:41 GMT

Não tô conseguindo baixar meu certificado fica aparecendo só isso