topic Re: Maximum Number of verification attempts was reached - SheerID Verification not Working in Education Installation, Licensing & Administration Forum (Read-only)

Maximum Number of verification attempts was reached - SheerID Verification not Working

erin_eulin — Thu, 30 Jan 2025 03:50:37 GMT

Hello! I have been trying to renew my license for the past week but I have had no luck. I have already contacted SheerID's support. They said they would be able to upload the verification documents for me, and once I did they said I should expect an email from Autodesk Support. However, I never got one.

This was on the 25th and my license expires on the 5th of February ... I believe I have an educational license from school, and I need to renew it in order to work on my assignments at home. Please let me know how to solve this issue!

Re: Maximum Number of verification attempts was reached - SheerID Verification not Working

alexey_pyekh — Thu, 30 Jan 2025 14:37:10 GMT

Hey Erin,
Same issue here. Went through SheerID and they confirmed that my education license was reverified and that Autodesk would send an email to confirm. However, they did not so I reached back out to SheerID and they said to get Autodesk support through the Autodesk Assistant. I have not received a response from Autodesk yet, but I will keep trying. Good luck.

Re: Maximum Number of verification attempts was reached - SheerID Verification not Working

LeoWarrenADSK — Thu, 30 Jan 2025 17:12:04 GMT

Hi @erin_eulin and @alexey_pyekh,

Please reach out to our Education Team through the Autodesk Assistant as they will be able to grant further verification attempts. Please don't hesitate to reach out if you need any further assistance.

All the best,

Re: Maximum Number of verification attempts was reached - SheerID Verification not Working

erin_eulin — Fri, 31 Jan 2025 02:31:33 GMT

Hey Alexey,

They mentioned the same thing to me, I'll try that out! I wish you luck on your process as well.

Re: Maximum Number of verification attempts was reached - SheerID Verification not Working

erin_eulin — Fri, 31 Jan 2025 03:04:32 GMT

Thank you a lot! By reaching out to an agent on the Autodesk Assistant, I was granted further verification attempts.